Case Manager - Behavioral Health Care Coordination (Greenbrook)
About The Position
Greenbrook Mental Wellness Centers is seeking a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients throughout their treatment journey. This role involves coordinating care, managing scheduling, supporting insurance and authorization processes, and helping patients overcome barriers to treatment. The ideal candidate is passionate about patient advocacy, thrives in a fast-paced environment, and enjoys solving complex challenges. This position offers meaningful work in a collaborative, patient-focused environment with opportunities for growth and development in innovative mental health treatments.
Requirements
- High School Diploma or equivalent required combined with 3-5 years of experience in clinical case management, patient care coordination, direct patient care, or a related healthcare setting
- Experience using EHR systems and Microsoft Office applications (Outlook, Word, and Excel)
- Strong communication, organizational, and patient service skills with the ability to manage multiple priorities
- Applicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.
Nice To Haves
- Associate's or Bachelor's degree in a healthcare-related field, with experience in patient care coordination, case management, or healthcare operations
- Experience with CRM systems (Salesforce preferred) and knowledge of insurance benefits, prior authorizations, healthcare scheduling, specialty pharmacy, or Buy & Bill processes
- Experience in behavioral health, specialty healthcare, TMS, Spravato®, or other specialty treatment programs preferred
- Passionate about delivering exceptional patient care and customer service with empathy and professionalism
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment
- A proactive problem-solver who takes ownership and finds effective solutions
- Collaborative, adaptable, and quick to learn new systems, processes, and ways of working
Responsibilities
- Guide patients through their treatment journey, providing a seamless and supportive experience from consultation to completion
- Coordinate appointments, provider schedules, authorizations, specialty pharmacy activities, and treatment readiness requirements
- Monitor patient progress, address barriers to care, and collaborate with cross-functional teams to keep treatment plans on track
- Maintain accurate documentation, financial estimates, and patient records within CRM and EHR systems
- Respond to patient inquiries with empathy, professionalism, and urgency while delivering exceptional service
- Support high-quality patient outcomes while ensuring compliance with operational, coverage, and treatment requirements
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Optional supplemental medical insurance
- Health savings accounts
- Flexible spending accounts
- Company-paid life insurance
- Voluntary life insurance
- Company-paid short term disability insurance
- Long term disability insurance
- 401(k) with company match
- Paid Time Off (PTO)
- Paid holidays
- Paid sick leave (if applicable and required under state law)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
