Clinical Treatment Case Manager (Greenbrook)
About The Position
At Greenbrook, we're dedicated to improving the lives of individuals seeking advanced mental health treatment. We're looking for a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients throughout their treatment journey. In this highly collaborative role, you'll coordinate care, manage scheduling, support insurance and authorization processes, and help patients overcome barriers to treatment. If you're passionate about patient advocacy, thrive in a fast-paced environment, and enjoy solving complex challenges, we'd love to hear from you.
Requirements
- Bachelor's degree and at least one year of experience in patient care coordination, case management, healthcare operations, or a specialty care setting.
- High School Diploma or Associate Degree with two or more years of relevant healthcare coordination or patient support experience.
- Experience working with EHR and CRM systems (AdvancedMD and Salesforce preferred).
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Knowledge of insurance benefits, prior authorizations, or healthcare scheduling is highly valued.
Nice To Haves
- Behavioral health or specialty healthcare
- TMS or Spravato® treatment programs
- Prior authorization and insurance workflows
- Specialty pharmacy or Buy & Bill processes
- Patient care coordination and case management
Responsibilities
- Guiding patients from consultation through treatment completion, ensuring a smooth and supportive experience.
- Coordinating appointments, provider schedules, and treatment timelines to maximize patient access and clinic efficiency.
- Monitoring patient progress and proactively addressing barriers that could delay care.
- Collaborating with Authorization Specialists, providers, clinical teams, and revenue cycle partners to keep treatment plans on track.
- Supporting prior authorization workflows and ensuring patients have appropriate coverage throughout treatment.
- Coordinating specialty pharmacy activities, medication access, and treatment readiness requirements.
- Maintaining accurate patient records, financial estimates, and documentation within CRM and EHR systems.
- Responding to patient questions with empathy, professionalism, and urgency.
- Helping ensure a high-quality patient experience while meeting operational and compliance standards.
Benefits
- health insurance
- dental insurance
- vision insurance
- optional supplemental medical insurance
- health savings and flexible spending accounts
- company-paid life insurance and additional voluntary life insurance
- company-paid short term disability and long term disability insurance
- participation in a 401(k) savings and investment plan with company contribution
- paid time off
- Flex-PTO
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
