Case Manager

Samaritan Daytop Village•New York, NY

10d•Onsite

About The Position

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across New York City’s five boroughs. The Case Manager works directly with clients to assess their needs and collaboratively develop Independent Living Plans. The role identifies and leverages community resources, coordinates referrals to healthcare, education, legal support, and other services, and helps clients move to permanent housing. The Case Manager also maintains detailed records, monitors client progress, and advocates for clients to help remove barriers to stability and self-sufficiency. This is a full-time, non-exempt position based in Flushing, Queens, with a Sunday–Thursday schedule from 4 p.m. to 12 a.m. The hourly rate is $25.06, annualized at 35 hours per week to $45,619.

Requirements

High school diploma or equivalent required.
At least 1 year of experience in case management or social services working with people experiencing homelessness, substance use, mental health challenges, or other complex needs.
Strong interpersonal skills and the ability to build trust with people from diverse backgrounds.
Clear and effective communication skills for interviews, documentation, and coordination with external partners.
Ability to maintain accurate records and meet reporting deadlines.
Commitment to client confidentiality and professional ethics.
Familiarity with New York City housing, healthcare, legal, childcare, and educational resources.
Problem-solving skills and a supportive approach to helping clients overcome challenges.
Organized and detail-oriented, with the ability to manage multiple responsibilities.
Culturally sensitive and responsive to the needs of individuals and families experiencing homelessness.

Nice To Haves

Associate or bachelor’s degree in Human Services, Social Work, or a related field.

Responsibilities

Build professional relationships with clients while maintaining confidentiality.
Review client eligibility documents and explore alternatives to shelter.
Create and manage client files and records.
Conduct intake interviews and psychosocial assessments.
Develop and update Independent Living Plans with short- and long-term goals.
Refer clients to permanent housing and community-based services.
Support clients in overcoming barriers and advocating for themselves.
Track client progress and document updates through regular contact.
Follow up with clients and referral agencies to monitor service outcomes.
Provide data for weekly, monthly, quarterly, and annual reports.
Act as a liaison with outside organizations regarding education, healthcare, childcare, housing, and legal matters.