Case Manager

Hearts With A Mission • Roseburg, OR

9d • $20 - $23

About The Position

Hearts With A Mission is hiring a full-time Hearts For Seniors Case Manager in Douglas County. The Case Manager works on an interdisciplinary service team to assess clients’ needs and help them develop Individual Service Plans or Care Plans to achieve their goals. Building supportive relationships with clients is central to the role. The Case Manager connects seniors age 65 and over with the broader community and helps establish and maintain agency partnerships with schools, businesses, churches, and other local service agencies. Work is performed under supervision or independently, using initiative and judgment, and in compliance with organizational policies and applicable laws.

The Case Manager reports directly to the Program Coordinator and supervises volunteers assigned to the geographic area. The role may also coordinate activities with others on specific projects. It has a three-month introductory period. The position is generally performed indoors in office or meeting-room environments, with local travel using a personally owned vehicle and possible overnight travel. Occasional overtime, evening, weekend, or holiday work may be required.

Requirements

• Bachelor’s degree in Education, Social Work, Psychology, or a related field, or an equivalent combination of education and experience.
• At least two years of experience working with at-risk clients.
• Valid Oregon driver’s license at the time of hire.
• Knowledge of general record-keeping practices and procedures.
• Knowledge of Oregon DHS mandatory reporting.
• Knowledge and application of stress-management and wellness practices.
• Knowledge of current and relevant cultural and human diversity.
• Knowledge of the organization’s rules, regulations, procedures, mission, vision, and values.
• Demonstrated ethics, integrity, honesty, transparency, and professionalism.
• Clear verbal and written communication and interpersonal skills; ability to understand verbal and written instructions.
• Proficiency with a PC, tablet, or other device and Microsoft Office products.
• Ability to work effectively with children, adolescents, families, and seniors, demonstrating empathy, sensitivity, flexibility, emotional maturity, compassion, and humor.
• Ability to model inclusive behavior and foster client empowerment.
• Ability to manage frustration and conflict respectfully with people who have differing lifestyles and philosophies.
• Ability to use initiative and judgment and maintain strict confidentiality.
• Ability to manage multiple programs or projects simultaneously and remain calm in high-stress situations.
• Ability to present information effectively and respond to questions from diverse groups, including at public meetings.
• Ability to work on a supportive team and establish effective relationships with colleagues, stakeholders, and the public.
• Ability to pass a pre-employment background check.
• Ability to maintain an acceptable driving record, reliable transportation, and proof of valid auto insurance.
• Dependability, reliability, accountability, punctuality, and consistent attendance.
• Ability to perform the stated physical and mental job requirements, with reasonable accommodations as applicable.

Nice To Haves

• Master’s degree in Psychology, Sociology, Human Services, or a related field.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Promote the Hearts For Seniors program through volunteer recruitment and publicity strategies and campaigns.
• Recruit volunteer companions and help ensure appropriate matches.
• Assist with volunteer interviews and vetting.
• Assist with the supervision, training, and support of volunteers.
• Assist Program Coordinators in developing, implementing, and monitoring volunteer training programs.
• Recognize volunteers by organizing and implementing celebration events.
• Receive referral calls and conduct initial screening and assessment to determine eligibility.
• Consult with the Program Coordinator or Regional Director about referrals and coordinate service delivery.
• Conduct initial intake assessments and reassessments, and complete required paperwork within specified timelines.
• Facilitate an Individual Service Plan or Care Plan with each client, focusing on meaningful goals and measurable outcomes.
• Network with local community resource providers to develop referral sources and resource networks.
• Attend relevant community resource and information-sharing groups.
• Develop, expand, and maintain relationships with agencies and stakeholders, internally and externally.
• Document client interactions and group activities with appropriate progress notes.
• Develop and maintain systems for tracking program data and outcomes.
• Write and deliver required or requested reports.
• Supervise volunteers assigned to the geographic area and coordinate activities with others on specific projects.
• Travel locally and, as needed, over longer distances; use a personally owned vehicle for work-related travel.

Benefits

• Generous paid time off.
• Medical insurance.
• Company-paid dental and vision insurance for the employee, with affordable options for dependents and partners.
• Company-paid term life and AD&D insurance, plus long-term disability coverage.
• 401(k) with a 4% employer match.
• Confidential, no-cost Chaplain Care Team support for employees and their families.
• Mileage reimbursement.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level