Case Manager - The Mayer

The People Concern•Los Angeles, CA

10d•$24 - $27•Onsite

About The Position

The Case Manager supports Clients’ housing stability, self-sufficiency, and community integration through evidence-based practices including harm reduction, housing first, and trauma-informed care. The role partners with Clients experiencing homelessness to assess and address barriers to housing placement. After Clients find suitable housing, the Case Manager implements interventions to support housing retention and coordinates services to meet individualized needs. The Case Manager also helps Clients develop independent living and other life skills that support their transition from homelessness into permanent housing. The role maintains a caseload of approximately 20 high-acuity Clients for intensive case management, or up to 40 Clients if the caseload is low acuity. The position is based at The Mayer in Los Angeles and is 100% onsite, with a combination of field and office work. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is full-time, non-exempt, and non-management, and reports to the Program Manager.

Requirements

High school diploma, GED, or equivalent.
At least one year of experience working with homeless individuals and a bachelor’s degree related to social work or mental health; alternatively, at least two years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder.
Valid California driver’s license.
Demonstrated knowledge of issues faced by a culturally diverse population.
Proficiency in Word, Excel, and Outlook.
Ability to transport Clients in a personal vehicle to local agencies and healthcare providers.
Ability to meet the role’s physical and environmental demands, including sitting, standing, bending, and occasionally lifting or carrying up to 35 pounds.

Nice To Haves

Bachelor’s degree preferred.
One year of experience working with homeless individuals preferred.
Two years of experience providing direct mental health services preferred.

Responsibilities

Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services, or up to 40 if low acuity.
Build relationships with Clients to facilitate independence and maintain improved physical and mental health.
Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to coordinate care within Clients’ treatment teams.
Engage Clients and implement interventions emphasizing Client choice, harm reduction, and psychosocial rehabilitation, guided by trauma-informed care, housing first principles, and professional boundaries.
Assist with Client screening, intake, and enrollment, including orientation to program policies and goals.
Complete comprehensive biopsychosocial and functional needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with Clients to target improvements in quality of life and health outcomes.
Write and maintain accurate, complete, and current progress notes and data in electronic databases as required by the program and its funders.
Ensure Client documents in physical charts are complete, accurate, current, and filed according to agency, department, and funder expectations.
Maintain confidentiality of Client information in accordance with HIPAA and internal agency guidelines.
Assist Clients in applying for and obtaining benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance use services, and other local resources.
Transport Clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area to improve access and community reintegration.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Work cooperatively with the multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by the supervisor in response to funder expectations.
Perform other duties as assigned.

Benefits

Medical insurance.
Vision insurance.
Dental insurance.
Life insurance, including basic life and accidental death and dismemberment coverage.
403(b) retirement plan with matching.
Employee Assistance Program (EAP) and TELUS Health.
Paid holidays.
Paid vacation days.
Paid sick days.
Flexible Spending Account (FSA).
Voluntary short- and long-term disability coverage.
Voluntary pet insurance.
Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more.
The People Concern University and certificates.