Customer Service Representative- Mayer (Full Time)
About The Position
CorTrust Bank is seeking a full-time Customer Service Representative in its Mayer community. The role supports customers and front-line bank operations by providing courteous service, processing teller transactions, opening personal deposit accounts, and completing administrative and compliance-related duties. The ideal candidate can perform the primary duties with little supervision, manage multiple projects, adapt to changes in systems and services, and demonstrate integrity, diplomacy, and respect. Knowledge of federal banking regulations and industry workflows is a plus but is not required.
Requirements
- A combination of education and experience sufficient to perform the position’s primary duties with little supervision.
- Ability to manage multiple projects simultaneously.
- Ability to adapt to changes in systems, processes, products, and services.
- Reasoning, problem-solving, and critical-thinking abilities.
- High level of integrity, personal diplomacy, and respect.
- Ability and willingness to comply with bank policies, procedures, and federal banking regulations.
Nice To Haves
- Knowledge of federal banking regulations and industry workflow.
Responsibilities
- Communicate professionally and courteously with internal and external clients and follow phone etiquette policies.
- Respond to general inquiries and direct calls and inquiries to the appropriate bank areas.
- Identify customer needs, recommend bank products and services, and make referrals to business partners when appropriate.
- Accurately process teller transactions, including deposits, check cashing, credit payments, savings bonds, domestic wire transfers, and withdrawals.
- Open personal deposit accounts and help customers choose accounts suited to their needs.
- Handle and report cash accurately, balance cash drawers and ATMs, file Currency Transaction Reports, and monitor cash levels.
- Follow bank policies and handbooks, complete required security and regulatory training, and protect customer privacy and confidentiality.
- Follow customer identification procedures when processing name changes, managing debit cards, adding signers, and performing other customer maintenance.
- Process reports, run proof work, and complete general ledger maintenance and reconciliation.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match
- Employee Stock Ownership Plan
- Insurance coverage options
- Paid time off
- Service awards
- Community service opportunities
- Employee Assistance Program
- Stable work environment
- Competitive compensation package
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
