Customer Service Representative- Mayer (Full Time)
About The Position
CorTrust Bank is seeking a full-time Customer Service Representative in its Mayer community. The role directly supports customers and front-line bank operations by providing customer service, processing teller transactions, and performing administrative duties. The ideal candidate can perform the primary duties with little supervision, manage multiple projects, adapt to changes in systems, processes, products, and services, and demonstrate sound reasoning, problem-solving, critical-thinking, integrity, diplomacy, and respect. Knowledge of federal banking regulations and industry workflow is a plus but is not required. The employee must be willing and able to abide by Bank policies, procedures, and federal banking regulations. CorTrust Bank describes its mission as profitably delivering high-quality customer service that meets the financial needs of its community, businesses, and citizens. It offers a family atmosphere and opportunities for employee growth.
Requirements
- A combination of education and experience sufficient to perform the position's primary duties with little supervision.
- Ability to manage multiple projects simultaneously.
- Ability to adapt to changes in systems, processes, products, and services.
- Reasoning, problem-solving, and critical-thinking abilities.
- High level of integrity, personal diplomacy, and respect.
- Ability and willingness to comply with Bank policies, procedures, and federal banking regulations.
Nice To Haves
- Knowledge of federal banking regulations and industry workflow.
Responsibilities
- Communicate professionally and courteously with internal and external clients and follow phone etiquette policies.
- Respond to general inquiries and direct calls and inquiries appropriately using knowledge of bank departments.
- Identify customer needs, recommend products and services, and make referrals to business partners when possible.
- Accurately process teller transactions, including cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, and withdrawals.
- Open personal deposit accounts and help customers select accounts suited to their needs.
- Handle and report cash accurately, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels.
- Follow Bank policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality.
- Follow customer identification procedures when processing name changes, managing debit cards, adding signers, and completing other customer maintenance.
- Process reports, run proof work, and complete general ledger maintenance and reconciliation.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match
- Employee Stock Ownership Plan
- Insurance coverage options
- Paid time off
- Service awards
- Community service opportunities
- Employee Assistance Program
- Stable work environment
- Competitive compensation package
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
