Case Manager - The Mayer

The People Concern•Los Angeles, CA

9d•Onsite

About The Position

The Case Manager supports clients’ housing stability, self-sufficiency, and community integration through evidence-based practices such as harm reduction, Housing First, and trauma-informed care. The role works with people experiencing homelessness to assess and address barriers to housing placement, then supports recently housed clients with interventions that promote housing retention and coordinate services around individualized needs. The Case Manager also helps clients develop independent living and other life skills that support their transition into permanent housing. The position maintains an intensive case-management caseload of approximately 20 high-acuity clients, or up to 40 low-acuity clients. It is full-time, non-exempt, and non-management, based at The Mayer in Los Angeles. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with work split between field and office settings.

Requirements

High school diploma, GED, or equivalent.
At least one year of experience working with homeless individuals and a bachelor’s degree related to social work or mental health; alternatively, at least two years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder.
Valid California driver’s license.
Demonstrated knowledge of issues faced by culturally diverse populations.
Proficiency in Microsoft Word, Excel, and Outlook.

Nice To Haves

Bachelor’s degree.
One year of experience working with homeless individuals.
Two years of experience providing direct mental health services.

Responsibilities

Maintain a caseload of approximately 20 high-acuity clients for intensive case management, or up to 40 low-acuity clients.
Build relationships with clients to facilitate independence and improved physical and mental health.
Collaborate with Los Angeles County Department of Mental Health and Department of Health Services programs to coordinate clients’ treatment teams.
Engage clients and implement interventions emphasizing client choice, harm reduction, and psychosocial rehabilitation within trauma-informed care, Housing First, and professional-boundary frameworks.
Assist with screening, intake, and enrollment, including orienting clients to program policies and goals.
Complete comprehensive biopsychosocial and functional-needs assessments to guide individualized treatment planning.
Complete quarterly collaborative goal plans with clients to address quality of life and health outcomes.
Maintain accurate, complete, and current progress notes and data in electronic databases, as required by the program and funders.
Ensure client documents in physical charts are complete, accurate, current, and filed according to agency, department, and funder expectations.
Protect client confidentiality in accordance with HIPAA and internal agency guidelines.
Assist clients with applying for and obtaining benefits to which they are entitled.
Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance-use services, and other local resources.
Transport clients in a personal vehicle to agencies and health care providers in the greater Los Angeles area.
Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
Communicate effectively with property managers and other third-party partners.
Work cooperatively with the multidisciplinary team, including attending weekly staff meetings, individual supervision, and trainings.
Adapt workload as directed by the supervisor in response to funder expectations.
Perform other duties as assigned.