Case Manager - The Iris & The Collection
About The Position
The Case Manager, Float supports Clients’ housing stability, self-sufficiency, and community integration through evidence-based practices, including harm reduction, housing first, and trauma-informed care. The role partners with Clients experiencing homelessness to assess and address barriers to housing placement, then supports recently housed Clients with interventions and coordinated services to promote housing retention and meet individualized needs. The Case Manager also helps Clients develop independent living and other life skills for a successful transition from homelessness into permanent housing. This is a full-time, non-exempt, non-management position serving the Housing Retention program at The Iris and The Collection. It is 100% onsite, Monday through Friday, 8:00 a.m. to 4:30 p.m., with a combination of fieldwork and an indoor office environment. The role reports to the Program Manager, Project Based Housing.
Requirements
- High school diploma, GED, or equivalent.
- At least one year of experience working with homeless individuals and a bachelor’s degree related to social work or mental health; or at least two years of experience providing direct mental health or intensive case management services, unless otherwise approved by the funder.
- Demonstrated knowledge of issues faced by culturally diverse populations.
- Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
- Willingness and ability to transport Clients in a personal vehicle.
- Proficiency in Word, Excel, and Outlook.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Maintain a caseload of approximately 20 high-acuity Clients for intensive case management services, or up to 40 low-acuity Clients.
- Develop relationships with Clients that support independence and improved physical and mental health.
- Coordinate with the LA County Department of Mental Health and Department of Health Services programs as part of Clients’ treatment teams.
- Engage Clients and implement interventions emphasizing Client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, housing first principles, and professional boundaries.
- Assist with Client screening, intake, enrollment, and orientation to program policies and goals.
- Complete comprehensive biopsychosocial and functional needs assessments to guide individualized treatment planning.
- Complete quarterly collaborative goal plans with Clients to address quality of life and health outcomes.
- Maintain accurate, complete, and current progress notes and data in electronic databases required by the program and funders.
- Keep physical Client charts complete, accurate, current, and properly filed according to agency, department, and funder expectations.
- Protect Client confidentiality in accordance with HIPAA and internal agency guidelines.
- Assist Clients in applying for and obtaining benefits to which they are entitled.
- Coordinate appointments, transportation, and follow-up services for primary health care, mental health care, substance use services, and other local resources.
- Transport Clients in a personal vehicle to agencies and healthcare providers in the greater Los Angeles area.
- Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
- Communicate effectively with property managers and other third-party partners.
- Work collaboratively with the multidisciplinary team, including attending weekly staff meetings, individual supervision, and trainings.
- Adapt workload as directed by the supervisor in response to funder expectations.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- 403(b) retirement plan with matching
- Paid holidays
- Paid vacation days
- Paid sick days
- Employee Assistance Program (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic life and accidental death and dismemberment insurance
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
