Case Manager Indianapolis, Indiana

Track Group • Indianapolis, IN

16h • Onsite

About The Position

The Case Manager is a key member of Track Group’s Indianapolis team and reports to the Executive Director. The role provides ongoing support to assigned accounts to promote customer satisfaction and retention through customer contact, training, and implementation of program requirements. The Case Manager works with accounts to identify opportunities to expand use of Track Group products and services and provides programmatic assistance to help customers operate effective programs.

The position also supervises and monitors agency clients, ensuring compliance with court sentencing conditions and Marion County Community Corrections (MCCC) policies through evidence-based practices and interventions. It is a hands-on role based in the Indianapolis office, five days per week.

Requirements

• Computer skills, including Microsoft Excel and Word.
• Strong attention to detail and accuracy, with the ability to meet deadlines while handling multiple duties.
• Communication and interpersonal skills.
• Knowledge of standard policies and procedures.
• Excellent telephone and communication skills.

Responsibilities

• Interview clients, obtain client information, and accurately maintain records.
• Submit written violations to the courts when violations cannot be handled administratively, and prepare and send court memos.
• Conduct Indiana Risk and Needs Assessments (IRAS) for clients and develop individualized case plans based on assessment results.
• Schedule and monitor client drug-screen results and take appropriate action.
• Monitor client fee collection in accordance with court orders and MCCC policies.
• Appear in court and testify about violations of program rules and court orders when requested.
• Attend training and education seminars and pursue professional development to stay current on evidence-based practices research.
• Attend regular staff meetings and consult individually with the supervisor about cases and work-related issues.
• Maintain agency-issued equipment, clothing, and other items used in performing duties.
• Obtain regular written reports from treatment or service providers detailing client progress and compliance.
• Document correspondence and other relevant information in the Informer case management database.
• Provide ongoing support to assigned accounts through customer contact, training, and assistance implementing program requirements.
• Identify opportunities for assigned accounts to increase their use of Track Group products and services.

Benefits

• Unlimited paid vacation days and 12 major holidays per year.
• Medical, dental, and vision insurance, with a company contribution for the employee and covered dependents.
• Company-paid life insurance, short-term disability insurance, and an Employee Assistance Program.
• Company-sponsored 401(k) retirement plan with a company match.
• Career-path growth opportunities, mentorship, and leadership development programs.
• Opportunity for a monthly bonus according to the bonus structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed