Case Manager Indianapolis, Indiana

Track Group, Inc • Indianapolis, IN

6h • $44,500 - $44,500 • Onsite

About The Position

The Case Manager is a key member of Track Group’s Indianapolis Team and reports to the Executive Director. The role provides continuous support to assigned accounts to promote customer satisfaction and retention through regular customer contact, training, and implementation of program requirements. The Case Manager works with accounts to identify opportunities to increase use of Track Group products and services and provides programmatic assistance to help customers operate effective programs.

The position also supervises and monitors agency clients to ensure compliance with sentencing court rules and conditions and Marion County Community Corrections policies, using evidence-based practices and interventions. It is a hands-on position based in the Indianapolis office, five days per week.

Requirements

• Computer skills, including Microsoft Excel and Word.
• Strong attention to detail and accuracy.
• Ability to meet deadlines while performing multiple duties.
• Communication and interpersonal skills.
• Knowledge of standard policies and procedures.
• Excellent phone and communication skills.

Responsibilities

• Interview clients, obtain client information, and accurately maintain records.
• Submit written violations to the courts when violations cannot be handled administratively, and prepare and send court memos.
• Conduct Indiana Risk and Needs Assessments (IRAS) for clients and develop individualized case plans based on the results.
• Schedule and monitor client drug screens and take appropriate action based on the results.
• Monitor collection of client fees in accordance with court orders and MCCC policies.
• Appear in court and, when requested, testify about violations of program rules and court orders.
• Attend training and educational seminars and pursue professional development to remain current in evidence-based practices research.
• Attend regular staff meetings and consult individually with the supervisor on case consultations and work-related matters.
• Maintain agency-issued equipment, clothing, and other items used in performing job duties.
• Obtain regular written reports from treatment or service providers regarding client progress and compliance.
• Document correspondence and relevant information involving the public, MCCC clients, courts, and treatment providers in the Informer case management database.
• Provide assigned accounts with ongoing support, customer contact, training, and assistance implementing program requirements.
• Identify opportunities for accounts to expand their use of Track Group products and services.

Benefits

• Unlimited paid vacation days.
• Twelve major holidays observed per year.
• Medical, dental, and vision insurance, with a company contribution for the employee and covered dependents.
• Life insurance, short-term disability insurance, and an Employee Assistance Program provided at the company’s expense.
• Access to a company-sponsored 401(k) retirement plan with a company match.
• Career growth opportunities, mentorship, and leadership development programs.
• Opportunity for a monthly bonus according to the bonus structure.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed