Case Manager

TRDI Incorporated•San Antonio, TX

15h

About The Position

The Case Manager contributes to TRDI’s mission to create and enhance life opportunities for people with barriers and disabilities and supports the organization’s core values and business plan. The role establishes relationships with federal, state, and local governments, universities, and private-sector organizations, and collaborates with internal and external stakeholders to ensure compliance with government requirements. The Case Manager oversees compliance for mission-driven programs and contracts, including AbilityOne and WorkQuest, and leads related regulatory employment initiatives. The position tracks program requirements, analyzes data and performance indicators, and develops action plans. It also manages recruiting, retention, and employment programs; provides case management to prospective candidates and employees throughout their employment; and coordinates new-hire transitions for at least the first 90 days. The role supervises and develops direct reports, delivers training, maintains records and stakeholder communications, and supports process improvement and organizational representation at committees and industry events. The position is based in San Antonio, Texas, with travel to job sites in nine states and some overnight travel. The typical schedule is Monday through Friday. Pay is commensurate with education and experience.

Requirements

Ability to communicate orally and in writing clearly and concisely.
Ability to maintain confidential information.
Ability to manage time effectively and handle internal and external conflicts.
Ability to make decisions and solve problems under pressure.
Detail-oriented, with strong organizational and interpersonal skills.
Strong business acumen.
Advanced knowledge of local, state, and federal employment laws and wage-and-hour laws.
Advanced working knowledge of Microsoft Office, including Excel, Outlook, Word, and PowerPoint.
Bachelor’s degree from an accredited university in Psychology, Counseling, Special Education, or another Health and Human Services-related field.
Relevant state licensure or certificate.
10 years of relevant work and leadership experience in a multi-location environment.
Certified Case Manager (CCM) or Commission on Rehabilitation Counselor Certification (CRCC).
Graduate of an accredited diploma, associate, or baccalaureate school of nursing.
Current driver’s license, reliable transportation, and ongoing valid and current auto liability insurance.
Experience working with community and business partners and understanding eligibility for SSI, SSDI, HCBS, VR, and VA.

Nice To Haves

Master’s degree preferred.
Two years of experience as an RN in a healthcare or clinical environment preferred.

Responsibilities

Ensure overall compliance with requirements for mission-driven programs and work, including AbilityOne, WorkQuest, and commercial contracts.
Ensure compliance with laws, rules, regulations, and policies prescribed by regulatory agencies.
Lead required compliance initiatives related to AbilityOne and other regulatory employment programs.
Track and measure regulatory program requirements and provide timely, accurate status updates to key management.
Collect, interpret, and analyze data and develop action plans based on data and performance indicators.
Implement, enforce, and redirect recruiting and retention strategies to meet regulatory program requirements and workforce needs at contract job sites within budgets.
Coordinate seamless transitions for new hires for at least 90 days, including site access, security clearances, training, job expectations, benefits, shadowing, mentorship, transportation, care, medical documentation, and work schedules.
Provide case management to prospective candidates and existing employees from initial engagement through the course of employment and termination.
Develop, evaluate, and update employment programs and opportunities to promote and track employment growth and upward mobility.
Prepare and maintain required documentation, records, and reports.
Supervise and develop direct reports.
Develop and deliver training and awareness.
Anticipate and proactively resolve potential problems.
Maintain communication with key management and stakeholders.
Use technology to identify innovative ways to improve efficiency.
Update job knowledge and modify internal processes to keep operations current and competitive.
Participate in committees, special projects, and industry events, and take on additional responsibilities representing the organization.