Case Manager

Carpenter Hall LLC Zinnia Exeter•Exeter, RI

4d•Onsite

About The Position

Zinnia Health is hiring a Case Manager to support clients receiving substance use and mental health treatment. The role is responsible for group therapy, documentation, and ancillary services. The Case Manager should be familiar with 12-Step Recovery programs and documenting group notes in an electronic medical record system. Working collaboratively with the Primary Counselor, Clinical Director, and other care team members, the Case Manager helps provide quality treatment services and client care. This is a full-time, 40-hour-per-week position with a Monday-through-Friday schedule from 8:00 a.m. to 4:30 p.m. Training takes place in Exeter, Rhode Island, and the office location is North Kingstown, Rhode Island. Work is primarily in an office environment and includes extended periods of sitting, computer data entry, and possible lifting of up to 10 pounds. The role may involve exposure to clients with infectious diseases, including Hepatitis B, HIV, and TB.

Requirements

High school diploma.
At least 3 years of lived experience with substance use and/or mental health disorders for oneself, a family member, or a loved one, and the ability to appropriately share that experience with clients.
Familiarity with 12-Step Recovery programs.
Strong understanding of counseling and other treatment procedures related to alcoholism and drug addiction.
Knowledge of regulations concerning alcoholism and drug addiction treatment.
Strong interpersonal, problem-solving, and analytical skills.
Ability to work independently and communicate effectively in writing and verbally with customers and colleagues.
Organization, attention to detail, multitasking ability, adaptability, and a positive approach.
Proficiency with computers, including Microsoft Office Suite.
Commitment to prioritizing clients’ needs, advocating for clients with other treatment providers, and helping others.

Nice To Haves

At least 1 year of experience as a group facilitator in substance abuse and mental health settings.
Knowledge of state licensing agency guidelines.
Knowledge of electronic medical records.

Responsibilities

Coordinate and provide care that is safe, timely, effective, efficient, equitable, and patient-centered.
Handle case assignments, draft service plans, review case progress, and determine case closure.
Communicate patient needs to care team members and follow up as appropriate.
Manage discharge plans when treatment is completed.
Attend clinical and administrative meetings to share information across departments.
Collaborate with patients, families, therapists, and referral sources to support high-quality care.
Facilitate case coordination, information sharing, and other aspects of care.
Maintain comprehensive clinical records through detailed documentation.
Advocate for patients and help them make informed decisions about clinical status and treatment options.
Promote quality and cost-effective interventions and outcomes.
Record case information, complete required forms accurately, and produce statistical reports.
Help patients navigate legal issues, including court hearings.
Adhere to professional standards, protocols, rules, and regulations.
Advocate for patients regarding insurance coverage and financial assistance.
Monitor and evaluate client progress through case management plans and revise plans as needed.
Arrange abeyance with social services, health, and governmental agencies.
Perform other duties assigned by the supervisor that are consistent with the position and agency policies and procedures.