Case Manager

Good Shepherd Services•Bronx, NY

3d•Hybrid

About The Position

The Time Limited Rental Assistance Program (TLRA) Case Manager is a member of a multidisciplinary team providing comprehensive counseling, case management, advocacy, and group work to young adults ages 18–24 experiencing homelessness. The role supports participants as they transition into permanent housing and build employment readiness, educational attainment, and independent living skills. Services are grounded in trauma-informed, strength-based, and youth development practices. The position is based at 1995 Jerome Avenue, Bronx, NY 10453, with services provided citywide throughout NYC. It requires 35 hours per week and in-office hours; hybrid work is available at the program’s discretion. The role is non-exempt, with an annual salary range of $50,000–$55,000 based on relevant experience and education.

Requirements

Bachelor’s degree required.
At least two years of experience providing services to at-risk youth and young adults, including LGBTQ+ youth.
Experience conducting assessments, providing individual and group counseling, and implementing individualized service plans.
Demonstrated collaboration with community-based organizations and NYC systems.
Understanding of the needs of young adults experiencing homelessness.
Commitment to strength-based, youth development, and trauma-informed practices.
Cultural humility and sensitivity to diverse racial, ethnic, and LGBTQ+ communities.
Strong crisis intervention, advocacy, and problem-solving skills.
Excellent written and verbal communication skills.
Flexibility in work schedule to ensure participant access and availability.

Responsibilities

Oversee case management needs of young adults experiencing homelessness who are funded through HUD.
Provide direct services, including individual counseling, to participants at least twice per month, including home visits.
Develop and monitor individualized service plans and action steps in collaboration with participants.
Use evidence-based tools to assess housing history, homelessness risks, daily functioning, socialization, health, and wellness.
Assist participants in managing and resolving potential crises.
Provide quarterly aftercare services to participants who successfully complete the program.
Identify and connect participants to resources that support independent living.
Provide advocacy and referrals for entitlements, legal assistance, education, vocational training, medical services, and mental health services.
Coach participants in life skills, including budgeting, health management, recreation, and social development.
Escort participants to appointments as needed.
Participate in intake, referral, interviewing, and orientation processes.
Maintain accurate and timely documentation in the GSS database and required city and funder systems.
Collaborate with internal staff and external service providers.
Represent the program and organization at external meetings, trainings, and community forums.
Participate in required meetings, supervision, and professional development activities.
Promote and model the trauma-informed Sanctuary Model’s 7 Commitments and the SELF (Safety, Emotional Management, Loss, and Future) framework.
Perform other duties as assigned.