Case Manager

Samaritan Daytop Village•Queens, NY

13d•Onsite

About The Position

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Case Manager works directly with clients to assess their needs, develop Independent Living Plans, connect them with community resources and services, and assist them in moving to permanent housing. The role includes maintaining accurate client records, tracking progress, coordinating with referral agencies and community organizations, and advocating for clients as they work toward stability and self-sufficiency. This is a full-time, non-exempt position based in Rochdale, Queens. The schedule is Tuesday through Saturday, 9 a.m. to 5 p.m., with one shift from 11 a.m. to 7 p.m. The hourly rate is $26.76, annualized at $48,708 based on 35 hours per week.

Requirements

High school diploma or equivalent.
At least one year of case management or social services experience working with people experiencing homelessness, substance use, mental health challenges, or other complex needs.
Strong interpersonal skills and the ability to build trust with people from diverse backgrounds.
Clear and effective communication skills for interviewing, documenting progress, and coordinating with external partners.
Ability to maintain accurate records and meet reporting deadlines.
Commitment to client confidentiality and professional ethics.
Familiarity with New York City housing, healthcare, legal, childcare, and educational resources.
Problem-solving skills and a supportive approach to helping clients overcome challenges.
Organization and attention to detail, with the ability to manage multiple responsibilities.
Cultural sensitivity and responsiveness to individuals and families experiencing homelessness.

Nice To Haves

Associate or bachelor’s degree in Human Services, Social Work, or a related field.

Responsibilities

Build professional relationships with clients and maintain confidentiality.
Review client eligibility documents and explore alternatives to shelter.
Create and manage client files and records.
Conduct intake interviews and psychosocial assessments.
Develop and update Independent Living Plans with short- and long-term goals.
Refer clients to permanent housing and community-based services.
Help clients overcome barriers and advocate for themselves.
Track client progress and document updates through regular contact.
Follow up with clients and referral agencies to monitor service outcomes.
Provide data for weekly, monthly, quarterly, and annual reports.
Liaise with outside organizations regarding education, healthcare, childcare, housing, and legal matters.