Case Manager

Wellbridge Addiction Treatment and Research•Calverton, NY

9d•$0 - $27•Onsite

About The Position

The Case Manager supports patients transitioning from inpatient treatment to ongoing care by coordinating individualized aftercare plans and continuity of care. The role works closely with patients, families, providers, and external referents to identify and secure treatment resources, including outpatient providers and transitional housing. It also provides guidance on insurance navigation, FMLA, short-term disability, and financial assistance. This is a full-time, on-site position scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., and may be eligible for applicable shift pay differentials. Occasional driving to appointments is required.

Requirements

High school diploma or equivalent and applicable experience in substance abuse recovery care.
Familiarity with FMLA and short-term disability processes, or willingness to learn quickly.
Familiarity with relevant healthcare standards, including OASAS, ASAM, and JCAHO.
Demonstrated communication, critical-thinking, and interpersonal skills.
Proficiency with data management and electronic health records.
Strong problem-solving, conceptual, and analytical skills.

Nice To Haves

Bachelor's degree in Social Work or another relevant field and/or CASAC.
Experience with stabilization and withdrawal management care and/or inpatient rehabilitation settings.
Experience working as part of a multidisciplinary team.
Knowledge of resources and different recovery pathways for patients with substance use disorder.

Responsibilities

Meet regularly with active patients to develop discharge and continuing-care plans and support continuity of care.
Research aftercare options, including transitional housing when needed.
Locate and secure transitional housing, 12-step meetings, specialists, doctors, therapists, psychologists, and medication-assisted treatment providers in patients’ home areas as needed.
Collaborate with families and referents on discharge plans with the patient's permission.
Consult with patients and families about payment options and available financial support.
Guide patients and families through FMLA and short-term disability benefits and processes.
Help patients complete FMLA and disability-related paperwork, including claim submission and follow-up.
Collaborate with the quality department to send required paperwork to aftercare resources.
Build and maintain relationships and healthy communication with patients and their families.
Share information accurately in team meetings.
Facilitate referrals to ancillary services and ensure required documentation is collected or received.
Assist with ACA/AMA interventions alongside the Clinical and Nursing departments.
Maintain a basic understanding of health insurance benefits, insurance terminology, and other payment methods used by the organization.
Complete assigned documentation neatly, accurately, and on time.
Exercise sound professional judgment and seek assistance when needed.
Protect patient privacy in accordance with organizational policies, federal and state law, and professional standards.
Provide crisis support to clinicians and patients as needed, including in emergency situations.
Meet and communicate with providers and partners and clearly convey information about continuing-care services.