Case Manager (Loudon, TN)

Apex Recovery LLC (TN)•Loudon, NH

About The Position

The Case Manager works with clients who need significant care coordination, referrals, linkages, and related services. The role connects clients with resources that support recovery and provides information, support, and follow-up as needed. The Case Manager participates in treatment team meetings and contributes to treatment plans and diagnoses, completes client intakes as necessary, and facilitates substance use disorder (SUD) groups as needed. The position develops and maintains a current database of relevant resources, ensures client records meet quality improvement guidelines and contract requirements, and consults with community, social, health, and welfare agencies. As a team member, the Case Manager helps administer internal and external rules and program standards to support clients’ progress toward identified goals, and performs other duties assigned by direct and executive management.

Requirements

At least 2 years of experience in a clinical setting, preferably working with clients with co-occurring substance use disorders.
Knowledge of ethics and standards relevant to client/staff interactions in therapeutic, case management, and/or health and human services environments.
Reliable transportation, a clean driving record, and car insurance as required by the state.
Ability to read and comprehend simple instructions, short correspondence, and memos; write complex correspondence; and present information effectively in one-on-one and small-group settings.
Ability to solve practical complex problems, handle situations with limited standardization, and interpret written, oral, diagram, or schedule-based instructions.
Communication, time-management, interpersonal, prioritization, deadline-management, and sound-judgment skills.
Ability to consistently be at work and at the workstation at the scheduled time and comply with break and departure expectations.

Nice To Haves

Certification or registration as a SUD Counselor with the State of Tennessee.
A bachelor’s degree in counseling, psychology, or social work from an accredited university.

Responsibilities

Coordinate care, referrals, linkages, and other services for clients with significant needs.
Connect clients with resources that support recovery and provide information, support, and follow-up as needed.
Participate in treatment team meetings and contribute to treatment plans and diagnoses.
Develop and maintain a comprehensive, current database of relevant resources for program clients.
Complete client intakes as necessary.
Facilitate SUD groups as needed.
Maintain client records in accordance with quality improvement guidelines and contract requirements.
Consult with community, social, health, and welfare agencies.
Help administer internal and external rules and program standards as a team member, supporting client progress toward identified goals.
Perform other duties as assigned by direct and executive management.
Meet attendance and punctuality standards and communicate attendance issues to the supervisor according to policy.