Intake Coordinator (Loudon, TN)
About The Position
The Intake Coordinator establishes and maintains positive relationships with potential admits and referral sources, responds to client requests and concerns, and manages insurance verification and authorization. The role supports clients from the beginning of treatment through discharge, including accurate case conceptualization of long-term needs and assessment of overall client satisfaction. The coordinator handles referrals and intake, ensures compliance with applicable behavioral health and addiction recovery requirements, supports reimbursement authorization, and coordinates discharge planning with the treatment team. The role also represents the program and company in community outreach and business development and participates in an after-hours on-call schedule as assigned.
Requirements
- At least 2 years of experience in behavioral health, preferably in addiction and recovery.
- A valid Tennessee driver's license and a clean driving record.
Nice To Haves
- A bachelor's degree in Social Work, Sociology, Psychology, or another human services-related field; LADC, CADAC, or equivalent registration.
- Nursing licensure, such as CNA, LPN, or RN.
- Knowledge of insurance companies and verification of insurance benefits.
Responsibilities
- Coordinate daily client referrals by telephone-screening calls, gathering personal and demographic information, building rapport, and answering questions and concerns.
- Coordinate intake, including completing basic assessments and scheduling intake appointments.
- Ensure compliance with The Joint Commission, state, federal, and referral/intake regulatory requirements for behavioral health and addiction recovery centers.
- Ensure the maximum reimbursement authorization process.
- Negotiate service pricing with insurance case managers and other payers within established financial parameters, in collaboration with the APEX leadership team and with an understanding of medical necessity.
- Maintain comprehensive working knowledge of agency contractual relationships and ensure clients are admitted according to contract provisions.
- Assess each person's discharge needs and coordinate discharge planning to ensure continuing-care supports are in place as needed.
- Collaborate with the treatment team to meet discharge goals.
- Represent the program and company in the community through outreach and business development.
- Participate in the after-hours on-call schedule as assigned by the leadership team.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
