CASE MANAGER

Arizona Department of Administration • Benson, AZ

10d • Onsite

About The Position

The Arizona Department of Child Safety is hiring a Case Manager/Child Safety Specialist to protect and support the safety, well-being, and future of children and families across Arizona. The role is based in the Sierra Vista, Benson, and Douglas region and involves working full-time, 40 hours per week, on-site and in the field. Alternative work hours may be required.

The Case Manager responds to allegations of child abuse or neglect, interviews families and assesses child safety, coordinates services and develops case plans, attends court hearings and prepares professional reports, transports children and supports placement needs, manages cases throughout an assigned region, and collaborates with courts, service providers, and partner agencies. The position requires successful completion of a 22-week in-person classroom and field training program, including seven weeks of classroom training in midtown Phoenix. Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

The starting salary is $21.7068 per hour, with step increases after training and years of service. The listed rates are $22.59 per hour after successful completion of the 22-week training program, $24.11 after one year of DCS Specialist service, $25.96 after two years, and $27.66 after three years. Step placement may include credit for qualifying OCWI Investigator Senior service and prior DCS Specialist experience, in accordance with agency policy. Applications are reviewed daily, and the requisition is open until filled.

Requirements

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education, with conferred transcripts; alternatively, four years as an Arizona Department of Child Safety Case Aide.
• Valid driver’s license and a satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Successfully complete the 22-week in-person classroom and field training program.
• Work history, Central Registry, and Public Record will be considered.
• Ability to analyze information quickly and accurately, apply logic to complex situations, and make independent, sound decisions under pressure.
• Clear and compassionate communication, effective interviewing, accurate information gathering, and professionalism in challenging situations.
• Organization and accuracy in a high-volume environment.
• Ability to remain calm in stressful situations, understand diverse family systems and cultural backgrounds, show empathy, and maintain professional boundaries.
• Strong attention to detail.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of all newly hired State employees.
• Ability to meet the stated driver’s license requirements for driving or using a vehicle as an essential function of the job.

Responsibilities

• Respond to allegations of child abuse or neglect.
• Conduct interviews and assess child safety.
• Work with families in their homes and in the community.
• Coordinate services and develop case plans.
• Attend court hearings and prepare professional reports.
• Transport children and support placement needs.
• Manage cases throughout the assigned region.
• Collaborate with courts, providers, and partner agencies.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Paid Parental Leave Program, subject to eligibility criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligible hires receive hotel accommodations, meal reimbursements, and mileage reimbursements during required in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level