Case Manager

Lao Family Community Development, Inc.•Oakland, CA

4d•$26 - $28

About The Position

Lao Family Community Development, Inc. (LFCD) is a community development nonprofit serving Contra Costa, Alameda, and Sacramento counties, with headquarters in Oakland, California. It provides community development facilities and workforce, education, and human services to predominantly low-income families and individuals, refugees, immigrants, transitional-age youth, seniors, people with disabilities, and other special populations. The Case Manager supports youth employment programs serving people ages 16–30 through career awareness, work-readiness training, internships, skill development, and employment support. The role also serves participants under the California Advancing and Innovating Medical (Cal-AIM) Initiative, providing comprehensive care management for clinical and non-clinical needs. The Case Manager conducts outreach and recruitment, facilitates workshops, provides career counseling and case management, develops work sites, and delivers follow-up and retention services. The position reports to the Program Coordinator.

Requirements

Bachelor’s degree in social work, business, or a related field is highly desired, or at least 2 years of relevant experience in youth services and/or counseling.
Experience facilitating multiple workshops, coordinating community events, and providing one-on-one comprehensive case management.
Effective verbal, listening, and written communication skills.
Ability to work with diverse populations, cultures, and families, including youth, adolescents, parents, elders, and families with varying needs.
Good organizational skills, attention to detail, and ability to multitask.
Analytical and critical-thinking skills, and ability to create accurate and insightful data outcomes and evaluations.
Strong proficiency with Excel, Word, PowerPoint, and data systems such as CalJOBS.
Ability to work with in-school and out-of-school youth from diverse ethnic and social backgrounds; motivation to provide career counseling and coaching.
Ability to work late or on weekends as needed for program-related activities.
Ability to work effectively under pressure, manage time, and work as part of a team.
Proficiency in computer skills, including MS Word, Excel, PowerPoint, database management, and Internet Explorer.
Must verify identity and eligibility to work in the United States, complete required employment eligibility verification upon hire, and pass a background check.
Must be able to sit and work at a computer; use hands to handle or feel; talk and hear; and move objects weighing up to 25 pounds.

Nice To Haves

Bilingual ability in Chinese, Spanish, Arabic, or Tigrinya.
Bachelor’s degree in social work, business, or a related field.

Responsibilities

Plan and conduct community outreach and attend resource fairs to recruit low-income Oakland residents ages 16–30 who are out of school and unemployed.
Contact youth, explain employment programs, and invite them to orientation.
Provide direct services, including intake assessments, enrollment certification and document collection, orientations for youth and family members, and information and referrals.
Develop Individual Service Strategy (ISS) plans and objective assessments to identify career goals and make referrals to postsecondary education or vocational training.
Conduct job-readiness workshops and help develop curriculum modules that incorporate employment and youth-development practices.
Provide one-on-one counseling and assist youth with worksite placements.
Build and maintain relationships with employers and community service providers.
Identify prospective employers with openings and reasonable starting wages and fringe benefits for youth participants.
Provide community support addressing members’ health-related social needs to improve health and well-being.
Help organize the annual youth leadership empowerment conference.
Identify career exploration activities, labor-market information, career panels, field trips, career fairs, job referrals, and responses to workforce needs.
Enter data and track activities in CalJOBS, CitySpan, Apricot, the Care Management System (CMS), and in-house systems; maintain daily logs, case notes, and other records in accordance with program policies and procedures.
Conduct worksite visits and follow up on subsidized and unsubsidized placements, job retention, and supportive services.
Represent LFCD at local collaborative community meetings and attend required trainings, employment-related meetings, and conferences as assigned.
Perform other duties assigned by the Youth Coordinator.