Case Manager

HELP USA • New York, NY

13d • Onsite

About The Position

The Case Manager delivers case management and crisis intervention services to residents in a supportive permanent housing program at Park Place in Brooklyn. The role assesses tenants’ service needs and promotes independent living skills and housing stability within contract parameters.

The Case Manager conducts initial and annual assessments for all family members, develops individualized service plans, provides case management and supported referrals, and offers ongoing support to help tenants develop skills and achieve personal goals related to housing stability and well-being. Services must be documented accurately and promptly in AWARDS. The role also interviews prospective tenants and reviews required eligibility documentation.

The Case Manager advocates and coordinates with medical, mental health, substance abuse, and educational providers; builds connections to community programs; helps tenants address barriers to timely rent submission; and works with property management to support tenants in maintaining permanent housing. Other related duties may be assigned.

Requirements

• Bachelor’s degree in Social Work, Counseling, Psychology, Human Services, or a related field.
• At least seven years of experience delivering intensive case management.
• Computer literacy, specifically with Microsoft applications.

Nice To Haves

• Experience working with homeless populations, especially single adults with severe mental illness (SMI), substance use disorder (SUD), and the Housing First model.
• Knowledge of AWARDS.
• Bilingual ability.

Responsibilities

• Provide initial and annual assessments for all family members, develop individualized service plans, deliver case management and supported referrals, and provide ongoing support toward housing stability and well-being goals.
• Document services delivered with and on behalf of tenants in AWARDS.
• Interview potential program tenants and review required paperwork for program eligibility, including documentation of chronic homelessness and a disability of the head of household.
• Ensure data entered in AWARDS is accurate and timely.
• Serve as a liaison and advocate with medical, mental health, and substance abuse providers and children’s schools; assist parents when an IEP is needed.
• Develop linkages with community programs supporting tenants’ education and training, employment, mental health, substance abuse, medical, rental assistance, and financial needs.
• Help tenants overcome barriers affecting timely monthly rent submission.
• Work with property management to support tenants in maintaining permanent housing.
• Perform other related duties as assigned.

Benefits

• Health insurance through Cigna, including dental and vision, with an option covering the entire family with minimal employee contribution.
• Generous paid time off.
• 401(k) with company contribution, even if the employee does not contribute.
• Additional benefits are referenced but not specified.

What This Job Offers

• Job Type: Full-time