Case Manager (Mandarin)

Regional Center of the East Bay • San Leandro, CA

19h

About The Position

The Regional Center of the East Bay (RCEB) is a community-based, private nonprofit corporation under contract with the California Department of Developmental Services. It provides intake, assessment, diagnosis, and coordination of community-based services for children and adults with developmental disabilities in Alameda and Contra Costa counties.

Under general direction, Case Managers oversee the entire case management process for assigned consumers, including assessment and evaluation, planning, authorization, advocacy, monitoring, and documentation. They facilitate and develop Individual Program Plans (IPPs) or Individual Family Service Plans (IFSPs), oversee their implementation, and monitor and evaluate the services provided. Case Managers coordinate supports, identify natural and generic services, and determine when needs require RCEB-authorized funding. They advocate for consumers’ rights and access to entitled services and benefits, help consumers and families obtain diagnoses and evaluations, monitor health and safety, and maintain required documentation and contacts. They also implement RCEB policies and procedures, complete functional and/or developmental reviews on time, and keep supervisors informed about caseload status and unmet community needs.

The posting describes two levels. Case Manager I requires a relevant bachelor’s degree and two years of similar experience, with an alternate experience pathway for an unrelated human services degree. Case Manager II requires a relevant master’s degree. The posting lists starting salaries of $60,658.78 annually for Case Manager I and $62,996.18 annually for Case Manager II.

Requirements

• Case Manager I: Bachelor’s degree in Social Work, Psychology, or a related human services field, and two years of similar experience.
• Case Manager I alternative: A bachelor’s degree in an unrelated human services field plus six years of experience working directly with people with developmental disabilities in progressively responsible positions may substitute for a bachelor’s degree in a human services field.
• Case Manager II: Master’s degree in Social Work, Psychology, or a related human services field.
• Ability to communicate clearly and effectively verbally and in writing.
• Automobile and valid driver’s license required.
• Demonstrated cultural awareness and sensitivity, and ability to work effectively with culturally diverse populations.
• Ability to speak and read Spanish.

Responsibilities

• Manage the full case management process, including assessment and evaluation, planning, authorizing, advocacy, monitoring, and reviewing documentation for completion.
• Facilitate planning and develop Individual Program Plans (IPPs) or Individual Family Service Plans (IFSPs) for assigned consumers, and oversee implementation.
• Monitor and evaluate services provided through the consumer’s plan.
• Coordinate and support plan implementation, identify natural supports and generic services, and evaluate when needs can only be met through RCEB-authorized funding.
• Advocate for consumers’ legal rights and access to services and benefits to which they are entitled.
• Assist consumers and families in obtaining diagnoses and evaluations from appropriate practitioners and secure written reports and other information about the consumer’s situation.
• Monitor consumers’ health and safety.
• Maintain documentation and contacts as required by law, regulation, and policy.
• Implement RCEB policies and procedures.
• Complete functional and/or developmental reviews in a timely manner.
• Keep the supervisor informed about caseload status and unmet needs in the community.
• Perform other duties as assigned.

Benefits

• Three weeks of paid vacation and 12 sick days.
• 13 paid holidays and three floating holidays.
• Multiple medical plan options, including Kaiser coverage that is 100% employer-paid for the employee.
• Dental and vision plans.
• CalPERS retirement pension.
• Student Loan Forgiveness; the posting also describes eligibility for the federal Public Service Loan Forgiveness program for qualifying nonprofit employees.
• Flexible schedule, if applicable.
• Work-at-home schedules, if applicable.
• Employee Assistance Program, including mental health care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level