Student Services Manager-Bilingual Mandarin
About The Position
The Student Services Manager oversees the day-to-day management of the Abridge Program and provides leadership to the advising team. The role manages the overall student experience, including academic progress, student advising, residential operations, college application planning, student development, and parent communication. The manager supervises and coordinates Program Advisors and Dorm Managers to ensure consistent academic, residential, and personal support for students. The role coordinates among students, advisors, teachers, residential staff, parents, school administrators, and external program partners.
Requirements
- Bachelor’s degree required.
- Previous experience supervising, leading, or managing a team is required.
- Strong leadership, communication, organization, and problem-solving skills.
- Ability to manage multiple student cases and communicate effectively with students, parents, teachers, staff, and external partners.
Nice To Haves
- Master’s degree in Education, Counseling, Educational Leadership, Business Administration, or a related field preferred.
- Three or more years of experience in academic advising, student services, education management, school administration, program management, or a related field preferred.
- Experience working directly with middle school or high school students and supporting their academic progress.
- Experience with college counseling, academic planning, or college applications preferred.
- Experience in residential life, boarding schools, or international student programs is a plus.
Responsibilities
- Supervise and guide Program Advisors; assign student cases and responsibilities, establish workflows and accountability standards, review casework and performance, hold team and case-review meetings, and provide coaching and training.
- Oversee students’ academic progress, attendance, assignments, grades, and performance; coordinate with teachers and academic staff; identify students needing intervention; develop improvement plans; and maintain progress records and updates.
- Oversee students’ academic and college preparation plans, application milestones, deadlines, required materials, advising services, and related records and communications.
- Manage the daily residential program and supervise Dorm Managers; maintain residential policies, procedures, and documentation; monitor attendance, curfews, leave requests, room checks, conduct, and records; and coordinate responses to health, safety, behavioral, and emergency situations.
- Oversee academic, residential, behavioral, and general student cases; handle escalated issues; monitor students’ adjustment and development; coordinate interventions and follow-up; and organize or oversee student activities and events.
- Serve as a liaison among students, parents, advisors, teachers, residential staff, school administrators, and external partners; provide timely updates, coordinate meetings and follow-ups, and address concerns professionally.
- Develop and maintain program procedures, tracking systems, evaluation forms, residential records, workflows, and operational documents; track tasks and cases; prepare reports; recommend improvements; and support program development and expansion.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
