Educational Case Manager (Chinese mandarin-speaking)

Tutor Me Education

7h•Remote

About The Position

The Educational Case Manager supports Tutor Me Education Regional Operations in a fully remote environment. The role conducts intakes with families and students, coordinates instructors, manages schedules and virtual tutoring sessions, tracks academic progress, and provides quality customer service. The Case Manager helps deliver programs and initiatives for students and school district partners while maintaining company people, financial, academic, and operational standards. The position also provides virtual administrative support, including answering phones and managing daily business data. It involves communicating with students, families, teachers, and partner program directors; reviewing student progress and adjusting academic plans; and supporting enrollment renewals. The role requires independent work, effective time management, and the ability to build trusting virtual relationships. Other responsibilities may be assigned as required by the business.

Requirements

Clear and excellent English and Chinese (Mandarin) communication skills.
Technology and organizational skills.
Time management, planning, and prioritization skills.
Ability to organize and manage multiple responsibilities successfully.
Professional and approachable demeanor.
Ability to prioritize and focus on key objectives that may change from month to month.
Effective communication in virtual environments.
Proficiency using communication media including in person, phone, and video.
Ability to build engagement and trust in virtual relationships with customers and team members.
Ability to work well with others and independently.
Learning agility, including adapting behavior to changes in the work environment and acquiring new skills as needed.
Ability to engage, manage, and grow virtual relationships with customers, employees, and business partners such as local schools.
Ability to manage remote teachers.
High tolerance for ambiguity.
Bachelor’s degree.
Two to three years of progressive career growth.
Experience working in a virtual operations and team environment.
Proficiency in Microsoft Office and Google applications.

Nice To Haves

Bilingual ability in English and Spanish is beneficial.

Responsibilities

Support Tutor Me Education Regional Operations.
Provide academic services to students and their families.
Conduct intakes with families and students.
Coordinate instructors and manage class schedules to staff sessions and meet company efficiency and usage targets.
Manage virtual tutoring sessions and remote teachers.
Monitor students’ academic progress.
Provide virtual administrative support, including answering phones, managing daily business data, and creating and managing schedules with students and teachers.
Help ensure delivery and flawless execution of programs and initiatives for students and school district partners.
Maintain Tutor Me Education operating standards, including people, financial, academic, and operational standards.
Manage time in compliance with company and regulatory requirements.
Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments.
Build relationships with students and their families, and foster open communication to support effective conflict resolution.
Provide quality customer service and meet the expectations and requirements of internal and external customers.
Take on other responsibilities as required by the business.