Medical Receptionist- Chinese speaking

Northwell Health•Lake Success, NY

2d•Hybrid

About The Position

FlexStaff is hiring Medical Receptionists for our client, a leading primary care focused, multi-specialty medical group. Office locations are located throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County. Chinese language skills are required! Please only apply if you speak fluent Chinese. Here, you will have opportunities for professional growth and development and competitive salary and benefits package.

Requirements

Bilingual in English and Chinese required.
Excellent verbal, written, and interpersonal communication skills.
Strong sense of accountability.
Dedication to patient satisfaction and safety.
Adaptability and flexibility able to work in different offices.
Ability to work independently and in a team environment.
Strong organizational skills with ability to manage competing priorities.

Nice To Haves

High school diploma or equivalent preferred.
EMR system familiarity preferred.

Responsibilities

Warmly greet and direct patients, vendors, and visitors as they enter the practice.
Schedule new appointments and coordinate follow-up appointments.
Process insurance information to determine patient eligibility and collect copays accurately.
Check-in patients upon arrival and assist with completion of paperwork when needed.
Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.
Verify accuracy of patient information and make appropriate changes or updates in records.
Conduct follow-up reminder calls to patients when needed.
Answer phone calls and handle all inquiries in a prompt and professional manner.
Help patients in distress by responding to emergencies.
Handle sensitive and confidential patient data appropriately.