CASE MANAGER

Arizona Department of Administration • Cottonwood, AZ

10d • Onsite

About The Position

The Arizona Department of Child Safety is hiring a Case Manager/Child Safety Specialist in Cottonwood, Arizona. The agency partners with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for Arizona’s children through prevention, services, and support. This is a mission-driven role protecting and supporting the safety, well-being, and future of vulnerable children and families.

The position is full-time, 40 hours per week, conducted on-site and in the field. Alternative work hours may be required. The role responds to allegations of child abuse or neglect; interviews families and assesses child safety; works with families in their homes and communities; coordinates services and develops case plans; attends court hearings and prepares professional reports; transports children and supports placement needs; manages cases throughout an assigned region; and collaborates with courts, service providers, and partner agencies.

New hires must successfully complete a 22-week in-person classroom and field training program. The CORE program includes seven weeks of classroom training, delivered in one- to three-week blocks in midtown Phoenix. Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training. The starting listed rate is $21.7068 per hour, with step increases after training and years of service. The position requires driving or use of a vehicle to conduct State business. Newly hired State employees must successfully complete E-Verify.

Requirements

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education, with conferred transcripts, or four years as an Arizona Department of Child Safety Case Aide.
• Valid driver’s license and satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Successfully complete the 22-week in-person classroom and field training program.
• Work history, Central Registry, and Public Record will be considered.
• Ability to analyze information quickly and accurately, apply logic to complex situations, and make independent, sound decisions under pressure.
• Clear and compassionate communication skills, effective interviewing and information-gathering ability, and professionalism in challenging situations.
• Ability to stay organized and maintain accuracy and quality in a high-volume environment.
• Ability to remain calm in stressful situations, understand diverse family systems and cultural backgrounds, demonstrate empathy, and maintain professional boundaries.
• Strong attention to detail.

Nice To Haves

• Knowledge of counseling, conflict resolution, and intervention techniques.
• Knowledge of child development, family systems, and trauma-informed practice.
• Knowledge of confidentiality and ethical decision-making.
• Knowledge of behavioral indicators of abuse or neglect, separation, and loss.

Responsibilities

• Respond to allegations of child abuse or neglect.
• Conduct interviews and assess child safety.
• Work with families in their homes and in the community.
• Coordinate services and develop case plans.
• Attend court hearings and prepare professional reports.
• Transport children and support placement needs.
• Manage cases throughout the assigned region.
• Collaborate with courts, providers, and partner agencies.
• Complete the 22-week in-person classroom and field training program.
• Drive or use a vehicle as an essential function to conduct State business.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Paid Parental Leave Program, subject to criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level