Case Manager - Permanent Housing

MERCY HOUSE • Riverside, CA

7d • $24 - $24

About The Position

The Housing Solutions Case Manager is part of the Permanent Housing Team and serves individuals in Mercy House’s Permanent Supportive Housing Program. The role participates in all stages of client service, including needs assessments, individualized housing plans, support, information, referrals, and advocacy. The Case Manager screens prospective clients for eligible services and supports residential services at the project, including life skills workshops and community-building activities. Services are provided at multiple facilities. The position builds working relationships with residents to support self-reliance, encourage positive behavior changes, and identify obstacles to housing stability. Maintaining clear and accurate records and ensuring trauma-informed, client-focused service strategies are essential.

The role maintains a caseload of 25–30 individuals and regularly engages with residents to develop and monitor housing plans. It also coordinates resident services and activities, collaborates with property management and service providers, and completes timely client documentation and project data collection. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is full-time and non-exempt, based in Riverside, California, and pays $24.00 per hour.

Requirements

• Bachelor’s degree in Social Work or a related field, or at least two years of direct life experience working with long-term homeless, low-income, and diverse populations, with working knowledge of mental health and related issues.
• A valid California driver’s license, proof of insurance, and a reliable vehicle.
• Comfort using a personal vehicle to meet clients in the community, attend appointments, and provide support such as collecting documentation.
• Ability to work effectively with a diverse population; plan, organize, and prioritize duties; and speak effectively before small groups.
• Ability to perform crisis intervention as needed and communicate information and instructions clearly in verbal and written form.
• Ability to maintain a positive, professional, and safe environment while on duty.
• Ability to establish and maintain effective working relationships with others.
• Dependability, responsibility, and effective, respectful communication.
• Ability to lift up to 50 pounds.
• Ability to sit for prolonged periods and work on a computer.

Nice To Haves

• Experience working in chemical health, mental health, or co-occurring disorders.
• Organizational skills; strong written and verbal communication; creative thinking; attention to detail; and a customer-oriented approach.
• Fluency in Spanish.

Responsibilities

• Maintain a caseload of 25–30 individuals and engage regularly with residents to develop and monitor individualized housing plans based on housing assessments and measurable short- and long-term goals.
• Use harm-reduction approaches, crisis prevention and intervention, trauma-informed care, and eviction-prevention strategies to help residents remain housed.
• Help residents recognize their strengths and needs, and identify problems or obstacles that threaten self-reliance and housing stability.
• Visit and inspect resident apartments to ensure they are properly maintained.
• Identify community resources and assist residents in accessing services through referrals and advocacy.
• Organize and facilitate social, recreational, community-building, and peer-support activities.
• Coordinate life-skills and job-readiness workshops, including topics such as job search, parenting, time and stress management, health and wellness, and communication.
• Support residents’ participation in credit counseling, computer training, financial literacy education, and job-search assistance.
• Work with volunteers and community resources to connect residents with employment, education, tutoring, and mentoring services as appropriate.
• Support community events and activities, distribute focus-group surveys, and develop enrichment activities based on resident feedback and project funding requirements.
• Build residents’ support networks with other residents, family, and friends; facilitate relationships between residents and landlords or caretakers.
• Create and distribute monthly activity calendars and flyers, and prepare quarterly newsletters for residents and project partners.
• Coordinate holiday and community-building events.
• Collaborate with property management, service providers, staff, and volunteers to promote effective communication, coordinated service delivery, and a supportive community.
• Attend internal and external agency meetings and participate in planning and developing resident programs.
• Maintain accurate and current client documentation, including housing plans, assessments, case notes, and case files.
• Complete paperwork accurately and promptly to support payment to the project and agency; assist with data collection systems.
• Attend trainings to strengthen skills in meeting client needs, including co-occurring disorders, harm reduction, and cultural competence.
• Build knowledge of Adult Rehabilitative Mental Health Services and substance-abuse treatments.
• Perform other duties as assigned.

Benefits

• Flexible medical coverage options
• Voluntary dental, vision, life, accident, critical illness, and hospital insurance
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level