Case Manager

Friends of Switchpoint Inc • Salt Lake City, UT

6d

About The Position

The Case Manager provides direct resident support and promotes housing stability at the property. The role is centered on helping residents navigate barriers, connect with resources, and sustain their housing, while keeping supportive-service matters within the Case Manager's defined scope and escalating matters appropriately. The Case Manager works alongside property and case-management systems, with the Site Manager managing the property and the Regional Property Manager overseeing the system.

The Case Manager supports residents with housing stability, lease understanding and retention, behavioral and financial barriers, inspections, transitions, complaints, emergencies, and connections to community resources and benefits. The role includes developing and maintaining each resident's Housing Stability Plan, coordinating with outside service providers with proper authorization, and representing resident supportive services in cross-department collaboration. The position does not include authority to change rent accounts or approve policy exceptions, nor access to AppFolio.

Unresolved or high-risk matters are escalated through the Case Manager Supervisor and Senior Manager-Case Management Compliance. Emergency situations must be addressed immediately under established procedures; escalation must not delay an emergency response.

Responsibilities

• Serve as residents' primary point of support for housing stability and as a connection between residents and property or case-management systems.
• Support residents when needs arise that affect their housing situation and answer questions related to supportive services.
• Help residents understand lease terms and expectations without directly enforcing the lease.
• Help residents address barriers connected to lease violations and document related conversations in HMIS.
• Support residents with resources and transition planning when facing eviction or non-renewal.
• Address behavioral or support-related barriers through individualized case planning.
• Help residents identify resources or income solutions for rent and delinquency concerns.
• Support residents when unit inspections fail and follow up to help ensure units are ready to pass.
• Communicate resident-related barriers to Maintenance when relevant to a work order.
• Support resident transitions during unit turns when applicable; coordinate services during move-in and help with move-out transition planning and resource connections.
• Handle resident complaints involving service or support concerns.
• Support residents affected by emergencies or safety incidents and document case-management involvement in incident reports.
• Connect residents with community resources, benefits, employment, and income support.
• Develop and maintain each resident's Housing Stability Plan.
• Coordinate resident services with outside providers when properly authorized.
• Follow established policies within the case-management role's scope and provide relevant case-management information for legal or compliance matters within authorization limits.
• Recommend supportive considerations when a policy exception is being considered, without approving the exception.
• Represent resident supportive services in cross-department collaboration.
• Make day-to-day case-management decisions within the role's scope and escalate unresolved or high-risk matters through the specified chain.

Benefits

• Medical benefits, eligible the first day of the month after 60 days.
• Dental benefits, eligible the first day of the month after 60 days.
• Vision benefits, eligible the first day of the month after 60 days.
• Life and disability benefits, eligible the first day of the month after 60 days.
• 401(k), eligible the first day of the month after 60 days.
• Employee Assistance Program (EAP), eligible the first day of the month after 60 days.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed