Case Manager

Naqvi Injury Law • Spring Valley, NV

5d • Onsite

About The Position

Naqvi Injury Law is seeking a Case Manager to manage personal injury cases from client retention through resolution. The Case Manager serves as a primary client contact, maintains complete and accurate case files, monitors case progress, and ensures case-related tasks and deadlines are addressed in a timely manner. The role works closely with attorneys and other firm members to provide exceptional client service and prepare cases for resolution.

The position operates in a professional, climate-controlled office with moderate noise and frequent interaction with clients and team members. It is a fast-paced, high-pressure environment involving a high volume of calls. The standard work week is at least 40 hours, with occasional evening or weekend work based on client needs and business demands. The job requires remaining stationary, sitting or standing, for at least 80% of the workday, and prolonged computer and telephone use. A polished, professional, client-ready appearance is required.

Requirements

• Provide stellar customer service.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Ability to build relationships and establish trust with clients.
• Ability to communicate professionally and compassionately about sensitive and personal matters.
• Excellent organization and ability to manage a caseload while prioritizing competing deadlines and responsibilities.
• Keen attention to detail and accuracy.
• Strong follow-up skills and ownership of assigned cases and tasks.
• Strong judgment, common sense, and problem-solving skills.
• Ability to identify potential case issues and escalate matters appropriately to attorneys or supervisors.
• Ability to remain calm, professional, and organized in a fast-paced, high-volume environment.
• Ability to work independently and collaborate effectively with attorneys and other team members.
• Strong computer skills and proficiency with Microsoft Office Suite and computer-based systems.
• Ability to learn and effectively use the firm’s case management system.
• Must be able to remain in a stationary position, sitting or standing, for 80% or more of the workday.
• Must be able to operate a computer, telephone, headset, and other office equipment, and engage in prolonged screen and telephone use.
• Must maintain strict confidentiality regarding firm and client matters.
• Must maintain a polished, professional, client-ready appearance.

Nice To Haves

• Previous personal injury or law firm experience is strongly preferred.
• Previous experience managing a personal injury caseload is preferred.
• Knowledge of personal injury claims, medical treatment, insurance claims, and the settlement process is preferred.
• Bilingual Spanish is highly preferred.
• A current Nevada Notary Public commission is a plus.

Responsibilities

• Manage an assigned caseload of personal injury clients from retention through resolution.
• Serve as a primary point of contact and maintain consistent, professional, compassionate communication with clients about their cases, treatment, and next steps.
• Build strong client relationships and provide an exceptional client experience throughout each case.
• Identify gaps or interruptions in client treatment and follow up appropriately.
• Communicate with insurance companies and claims representatives about case matters as directed.
• Gather and maintain accurate insurance policy and claim information.
• Maintain complete, accurate, up-to-date electronic case files and case management system records; document significant communications.
• Monitor case progress and ensure assigned tasks, follow-ups, and deadlines are completed on time.
• Identify potential issues, delays, or concerns affecting a case and communicate them to the appropriate attorney or supervisor.
• Review and organize medical records, bills, and other documentation to assist with case evaluation and preparation.
• Assist attorneys in preparing cases for settlement, litigation, or other proceedings.
• Coordinate with attorneys, Case Manager Assistants, medical providers, insurance companies, and other parties involved in cases.
• Review case files regularly to ensure documentation is complete and cases are progressing appropriately.
• Assist with settlement preparation by obtaining and organizing records, bills, insurance information, liens, and other documentation.
• Assist with identifying and tracking medical liens and other outstanding financial obligations related to clients’ cases.
• Follow up with clients and third parties regarding outstanding information and documentation.
• Escalate significant client concerns, treatment issues, insurance issues, and other case matters to the appropriate attorney or supervisor.
• Maintain strict confidentiality of client and firm information.
• Follow established case management procedures and firm policies.
• Meet department goals, productivity standards, and performance expectations.
• Perform other duties as assigned.

Benefits

• Competitive salary and perks.
• Health coverage eligibility after 60 days of employment, subject to plan terms; employee medical premium is company-covered.
• Dental coverage eligibility after 60 days of employment, subject to plan terms.
• Vision coverage eligibility after 60 days of employment, subject to plan terms.
• Life insurance.
• Eligibility to voluntarily participate in a 401(k) plan with company match, subject to plan terms.
• 15 days of paid time off, earned on a non-accrual basis, following 60 days of employment.
• Paid holidays following 60 days of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed