Case Manager I, II, or III - Community Programs

Dodge County•Juneau, WI

22h•Hybrid

About The Position

This is a full-time, non-exempt position within the Human Services & Health Department. The role involves working with clients to assess needs, develop service plans, protect vulnerable individuals, and coordinate access to community resources. The position requires maintaining case records, developing professional knowledge, and potentially facilitating group services or providing public education. There are three levels: Case Manager I, II, and III, with varying educational and experience requirements.

Requirements

Case Manager I: Associate’s Degree in a related human services field and two (2) years’ related work experience in case management. Equivalent combination of education and experience which provides necessary knowledge, skills, and abilities may be considered.
Case Manager II: Bachelor’s Degree in a related human services field. (Includes Bachelor of Social Work (BSW) waiting for Social Work examination; non-BSW securing training certificate; or Bachelor of Arts (BA) or other related field Case Managers waiting for Substance Abuse Counselor (SAC) or related certification required for the position.)
Case Manager III: Master’s Degree in a related human services field (no licensure acceptable); OR Bachelor’s Degree in a related human services field with Social Work license attained; OR Bachelor of Arts or other related field Case Manager with SAC or related certification required; OR licensed by the State of Wisconsin for employee’s professional affiliation; OR Bachelor of Arts or other related field Case Manager where position requires billing.
Must successfully pass caregiver and criminal background check.
Knowledge of laws and regulations that affect the delivery of services provided by the Department.
Knowledge of community resources and alternative care resources.
Knowledge of applicable State statutes.
Working knowledge of mental health and AODA assessment, diagnosis, and treatment.
Working knowledge of client rights, confidentiality, standards of practice, and ethics in mental health/AODA field.
Working knowledge of applicable Wisconsin State Administrative Codes, including but not limited to, Chapters 34, 35, 36, 48, 51, 55, 63 and 75; and Medicaid Waiver Manual (CLTS).
Knowledge of human development and behavior, family and group dynamics, and mental, physical, and social dysfunctions.
Knowledge of and sensitivity to cultural differences and special needs of various minority groups, and ability to consult with other staff regarding these.
Ability and skill to relate to clients in stressful or crisis situations.
General knowledge of interviewing and supportive counseling techniques.
General knowledge of social casework techniques.
Knowledge of social, economic, and health problems of basic human behavior and of available assistance and rehabilitative services and techniques.
Knowledge of human service needs assessment methodologies.
Knowledge of legal requirements including privacy, resident rights, confidentiality, and non-discrimination.
Knowledge of goals, principles, and practices of human service programs, program administration, and program goals and their intended impacts.
Knowledge of the County and Department’s operating requirements, policies, procedures, and practices; and local, State, and Federal regulations related to department programs and operations.
Skill in analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures and techniques for resolution of issues.
Ability to research and analyze detailed information and make appropriate recommendations.
Ability to develop, interpret and implement regulations, policies, procedures, written instructions, general correspondence, and other department-specific documents.
Ability to adapt and take control of situations, dictating subordinate activities in a responsible manner.
Ability to establish and maintain accurate records of assigned activities and operations.
Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
Ability to think quickly, maintain self-control, and adapt to stressful situations.
Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
Knowledge of computer software including word processing, spreadsheet, and database applications consistent for this position.
Ability to perform mathematical calculations required of this position.
Ability to communicate clearly, concisely, and effectively in English in both written and verbal form.
Skill in researching and understanding complex written materials.
Ability to prepare and maintain accurate and concise records and reports.
Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
Ability to handle sensitive interpersonal situations calmly and tactfully.
Ability to maintain professionalism at all times.
Ability to maintain effective working relationships with individuals within and outside the organization.
Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provisions of open records laws and other applicable State and Federal statutes and regulations.

Responsibilities

Works to achieve involvement and participation of the client, client's family, and client's natural support system in resolving problems.
Works with clients to assess and develop goal-oriented, time-limited service plans to address identified needs.
Works to protect children, elderly, and at-risk adults; strives to maintain existing family units and individual autonomy in the community; or helps prevent out-of-home placement.
Assesses and evaluates prospective client’s immediate situation, determines appropriate response, and assures that response is made.
Assesses and intervenes as necessary in crisis situations.
Refers to and involves other community resources as needed.
Works to achieve active involvement and meaningful participation with schools, Courts, health care providers, and other appropriate community resources in resolving problems.
Advises clients when services are either not available or inappropriate.
Explains the consequences of non-compliance with Court orders to clients who are involuntarily referred, monitors client utilization of services, and informs the Court of consumer's adherence to Court orders.
Coordinates access to services, monitors cases to ensure services are provided in an appropriate and timely manner, reviews progress, and terminates services when goals are attained.
Teaches clients about available community resources and how to independently gain access to needed services.
Advocates and works to coordinate services and support clients in achieving treatment objectives without duplication of effort and with maximum effective use of staff time and available resources.
Maintains a timely and complete record for all assigned cases; completes required written assessments, reports, and other related paperwork/documentation as necessary.
Develops and maintains professional knowledge and skills to enhance the programs and services provided.
Consults with supervisors, interdisciplinary teams, and legal counsel on appropriate case-specific matters, as necessary.
May facilitate treatment and/or other related, indicated services with groups of clients.
May be designated to speak to the community and other organizations to provide public education.
Other duties as assigned.

Benefits

Paid Time Off (PTO) – available for use after 30 days of employment
10 observed paid holidays
Health, Dental, Vision Insurance
Health Savings Account (HSA) – with employer contributions
HRA
Life insurance
Long-term disability
Short-term disability
Flex spending
Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.