Case Manager

HELP USA • New York, NY

5d • $26 - $26 • Onsite

About The Position

The Case Manager works in HELP USA’s Supportive Services for Veteran Families (SSVF) program, which supports veterans and veteran families who are homeless or at risk of homelessness. The role helps families obtain permanent housing or remain housed and provides ongoing services to promote housing stability.

The Case Manager conducts outreach, assessments, program intakes, and home visits; develops housing stability plans; and helps families address challenges that threaten housing stability. The position also provides advocacy for public benefits, connects families to financial assistance and community resources, and collaborates with households on individualized support, including budget counseling and referrals.

Requirements

• Bachelor’s degree in social work or a related field, or equivalent experience and skills.
• Knowledge of challenges faced by the homeless Veteran population and supportive services available to achieve permanent housing and self-sufficiency.
• Knowledge and understanding of team concepts.
• Computer literacy, particularly with Microsoft Office applications.

Nice To Haves

• Prior experience in case management, assessment, counseling, and crisis intervention.
• Valid US driver’s license.

Responsibilities

• Conduct assessments and program intakes and prepare housing stability plans that support permanent housing and self-sufficiency for Veteran families.
• Identify barriers and challenges faced by Veteran clients and use a solution-based approach to resolve issues that threaten housing stability.
• Advocate for public benefits, including VA benefits, Public Assistance, and Social Security, and access internal and external financial assistance to support housing stability.
• Assist with household budget counseling, mediate internal household disputes that could threaten housing stability, and provide other individualized support to Veteran families.
• Maintain and serve as liaison to a network of resources and contacts at relevant agencies and programs, and make appropriate referrals for eligible Veteran families.
• Conduct outreach to engage and enroll eligible Veteran families in the program.
• Work closely with other specialty case management staff, participate in team meetings, and provide regular updates on housing-based activities.

Benefits

• Health insurance through Cigna, including dental and vision, with an option covering the entire family with minimal employee contribution.
• Generous paid time off.
• 401(k) with company contribution, even if the employee does not contribute.
• Additional benefits are referenced as “And More!” but are not specified.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level