CASE MANAGER

Arizona Department of Administration • Tucson, AZ

10d • Onsite

About The Position

The Arizona Department of Child Safety (DCS) is a social and human services agency that partners with families, caregivers, and communities to strengthen families, ensure safety, and achieve permanency for Arizona’s children through prevention, services, and support. The Case Manager/Child Safety Specialist role supports the safety, well-being, and future of vulnerable children and families across Arizona.

This full-time role is based in Tucson and involves 40 hours per week on-site and in the field. Alternative work hours may be required. The position responds to allegations of child abuse or neglect, assesses child safety, works with families in their homes and communities, coordinates services, develops case plans, attends court hearings, prepares reports, transports children, supports placement needs, manages cases within an assigned region, and collaborates with courts, service providers, and partner agencies.

New hires must successfully complete a 22-week in-person classroom and field training program. The CORE program includes seven weeks of classroom instruction in one- to three-week blocks in midtown Phoenix. Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training. Salary begins at $21.7068 per hour, with step increases following training and additional years of service. The listed increases are $22.59 per hour after successful completion of training, $24.11 after one year, $25.96 after two years, and $27.66 after three years of DCS Specialist service. Placement in the step pay plan may include qualifying service as an OCWI Investigator Senior and prior DCS Specialist experience, in accordance with agency policy.

DCS describes its work as a mission-driven career focused on serving with integrity, compassion, and accountability. Employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Requirements

• Bachelor’s or master’s degree from an institution accredited by an agency recognized by the U.S. Department of Education, with conferred transcripts; alternatively, four years as an Arizona Department of Child Safety Case Aide.
• Valid driver’s license and a satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Work history, Central Registry, and public record will be considered.
• Successfully complete the 22-week in-person classroom and field training program.
• Analyze information quickly and accurately, apply logic to complex situations, and make independent, sound decisions under pressure.
• Communicate clearly and compassionately, conduct effective interviews, gather accurate information, and remain professional in challenging situations.
• Stay organized and maintain accuracy and quality in a high-volume environment.
• Remain calm in stressful situations, understand diverse family systems and cultural backgrounds, show empathy, and maintain professional boundaries.
• Demonstrate strong attention to detail.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Knowledge of counseling, conflict resolution, and intervention techniques.
• Knowledge of child development, family systems, and trauma-informed practice.
• Knowledge of confidentiality and ethical decision-making.
• Knowledge of behavioral indicators of abuse or neglect, separation, and loss.

Responsibilities

• Respond to allegations of child abuse or neglect.
• Conduct interviews and assess child safety.
• Work with families in their homes and in the community.
• Coordinate services and develop case plans.
• Attend court hearings and prepare professional reports.
• Transport children and support placement needs.
• Manage cases throughout an assigned region.
• Collaborate with courts, providers, and partner agencies.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually.
• Vacation and sick leave.
• Paid Parental Leave Program, subject to criteria.
• Higher education discounts.
• Wellness programs.
• Professional growth and development opportunities.
• Eligible hires receive hotel accommodations and meal and mileage reimbursements during required in-person training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level