Case Manager, CAMBA Gardens II

CAMBA•New York, NY

6d•Onsite

About The Position

The Case Manager works with tenants at CAMBA Gardens Phase II, a 293-unit supportive and affordable housing development in East Flatbush, Brooklyn. The development includes housing for formerly homeless individuals and families, including people experiencing serious and persistent mental illness, substance use disorders, disabling medical conditions, or HIV/AIDS. The Case Manager maintains professional relationships and confidentiality; reviews eligibility documentation; creates and maintains tenant files; and conducts intakes, assessments, and periodic reassessments. In collaboration with tenants, the Case Manager develops and revises independent living plans, helps tenants pursue their goals and self-sufficiency, and connects them with community resources and services. The role includes monitoring and documenting progress, coordinating referrals and appointments, advocating for tenants, conducting home visits, and providing information for program reports. Flexible hours may occasionally be needed to provide shift coverage until 8 p.m.

Requirements

Bachelor’s degree, such as a B.A. or B.S.W.
Experience working with the Seriously and Persistently Mentally Ill (SPMI) population, or equivalent experience.
Must be fingerprinted and obtain a Criminal History Check with the Justice Center for the Protection of Vulnerable People with Special Needs.
Must maintain fingerprint clearance throughout employment.
Must comply with mandated-reporter duties, including reporting suspected abuse or neglect.

Responsibilities

Maintain professional relationships with clients and protect client confidentiality.
Follow Universal Precautions and standard protocols and procedures, and comply with applicable security and privacy policies concerning individually identifiable health information.
Review documentation establishing tenant eligibility and make file copies; create and maintain tenant files.
Conduct initial intake and assessments of tenants’ and their families’ needs, along with periodic reassessments.
Collaborate with tenants to prepare and periodically revise independent living plans with short- and long-term goals.
Help tenants achieve goals by identifying and locating community resources and referring them to services inside and outside CAMBA.
Help tenants overcome barriers, advocate for themselves, and move toward self-sufficiency; recommend and implement strategies to encourage fuller participation.
Monitor tenant progress through scheduled phone calls and/or face-to-face visits, and document progress in notes.
Participate in case conferences and follow up with tenants and referral organizations about contact and progress.
Provide information for weekly, monthly, quarterly, and annual reports.
May recommend closing cases when tenants achieve and maintain stability, do not participate in services, or become ineligible.
Serve as a tenant liaison and advocate with outside organizations on education, healthcare, housing, legal, and other matters.
Schedule appointments with referral organizations and escort tenants to educational, medical, social service, and other appointments.
Assist tenants with applications for benefits and entitlements and may process applications on their behalf.
Follow up with tenants after they achieve primary goals to help assure stability.
Evaluate tenants’ actual living conditions through home visits.
May prepare program marketing materials, prescreen tenants by telephone for eligibility, and schedule intake appointments.
Enter tenant data and progress information into an automated database.
As a mandated reporter, immediately report suspected abuse or neglect to the Vulnerable Persons Central Register Hotline and complete a CAMBA Incident Report.