Case Manager

AltaPointe Health•Mobile, AL

About The Position

The Case Manager works within Adult Outpatient Programs, which provide a least restrictive level of care and clinical interventions to help adults reduce symptoms, resolve problems, stabilize, recover, and avoid a higher level of care. Treatment varies according to each consumer’s presenting symptoms. Case Managers monitor consumers’ well-being across mental health, physical health, living, learning, working, and social environments. They travel to consumers’ residences, including homes, boarding homes, and other community-based living settings, to provide monitoring. The role centers on increasing consumers’ psychological adjustment by empowering consumers and, at times, family members with information, education, and support so they can follow through after case management ends.

Requirements

Bachelor’s degree in a mental health discipline.
Must be at least 23 years old.
Must maintain a valid, verifiable driver license and a clear driving record.
Must be certified by the Alabama State Department of Mental Health to provide adult case management services.
Within six months of employment, attain knowledge of psychiatric disorders in adults; developmental disabilities and substance use in adults; cultural diversity; behavioral management and crisis intervention; and available community resources and internal services.

Responsibilities

Manage a caseload effectively, process referrals in a timely manner, and participate in the assessment unit intake process when appropriate and requested.
Conduct a Functional Needs Assessment (FNA) for each referral or identified patient.
Consult with the Care Coordinator to explore existing medical needs.
Create and maintain an Individualized Service Plan (ISP) with goals to be achieved within 30 days of contact.
Link patients with appropriate community resources and coordinate internal services as appropriate.
Maintain an itemized list of resources used by each patient and regularly monitor whether services remain needed and appropriately meet the patient’s needs.
Collaborate with Benefits Specialists, representative payees, Transporters/Shoppers, Basic Living Skills instructors, and other relevant staff.
Collaborate with treatment team members and regularly provide feedback on patient status.
Evaluate patients for discharge planning.
Comply with Chapter 106 Medicaid Standards.
Seek clinical supervision and consultation as needed, accept suggestions for improvement, and work to enhance care management skills.
Document timely and in accordance with Altapointe policy, including complete assessments, measurable and specific ISP goals, patient problems, goals addressed, services provided, case disposition, case closings, follow-up, and referrals.
Treat patients with care, dignity, and respect; protect privacy and confidentiality; and maintain pleasant, cooperative, and sensitive interactions with patients, visitors, and coworkers.
Manage caseloads according to patient needs, make frequent patient contacts, and meet Altapointe productivity standards.
Participate in Performance Improvement activities and required Altapointe committees.
Follow Altapointe policies and procedures and attend required in-service training and workshops.