Case Manager I or ll

BestCare Treatment Services•Madras, OR

About The Position

The Case Manager coordinates services and benefits for individuals admitted to the crisis stabilization program, builds relationships with clients and community providers, manages data related to contract metrics and program outcomes, and provides direct clinical services, including periodic substance-use assessments, to promote crisis stabilization. The role is primarily attached to the BestClub Adult Mental Health Consumer Center, though the Case Manager may also work with mental health clients who are not BestClub participants. The Case Manager works as part of the Mental Health Team and supports clients with treatment-plan goals, access to resources and benefits, care coordination, and engagement in community mental health services. Duties may include coordinating primary and dental care, supporting ACT clients with Personal Recovery Plans, providing transportation, participating in home visits and welfare checks, facilitating groups, maintaining clinical records, and helping train and orient new staff. The position may also provide Social Security representative-payee services after appropriate training. The role requires either a bachelor’s degree in a behavioral science field for Level II, or an associate degree in behavioral science plus four years of demonstrated social services or counseling experience for Level I. Applicants must have experience working with people with severe and persistent mental illness. Applicants in recovery from substance-use disorder must have maintained continuous recovery for the two years preceding hire. A QMHA-I certificate is required, or the candidate must be eligible to register for QMHA-R within one week of hire and obtain certification within six months. A valid Oregon driver license, or the ability to obtain one upon hire, and eligibility for the organization’s auto liability coverage are required. The salary range is $22.06–$30.41.

Requirements

For Level II: bachelor’s degree in behavioral science, such as Psychology, Social Work, Behavioral Sciences, or a related field.
For Level I: associate degree in behavioral science and four years of demonstrated work in social services or counseling.
Experience working with individuals with severe and persistent mental illness (SPMI).
Applicants in recovery from substance-use disorder must have maintained continuous recovery for the two years preceding the date of hire.
QMHA-I certificate, or eligibility to register for QMHA-R within one week of hire and obtain certification within six months.
Maintain a valid Oregon driver license or be able to obtain one upon hire.
Be insurable under the organization’s auto liability coverage policy; minimum age 21 and no Type A violations in the past three years or three or more Type B violations.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Coordinate services and benefits for individuals admitted to the crisis stabilization program and develop strong relationships with clients and community providers.
Manage data, including tracking compliance with contract metrics and program outcomes.
Provide direct clinical services, including periodic substance-use assessments, to promote crisis stabilization.
Work with other staff as a member of the treatment team on the Mental Health Team.
Help clients access resources, benefits, and entitlement programs.
Support clients in achieving goals and objectives in their treatment plans (ISSP/Individual Services & Support Plan).
Develop and maintain collaborative relationships with community partners, including Self-Sufficiency and Seniors/People with Disabilities, County Adult Community Justice, Public Health, Mosaic Medical, and other primary care and dental clinics.
Help ACT-Assertive Community Treatment clients complete Personal Recovery Plans under the direction of the mental health clinician.
After appropriate training, provide Social Security representative-payee services on behalf of BestCare to eligible clients.
Provide client transportation when appropriate and under the direction of the mental health clinician and/or MH clinical supervisor.
When appropriate, conduct or participate in client home visits and welfare checks with the mental health clinician and/or MH clinical supervisor.
Help maintain contact with hospitalized clients and engage them promptly in community mental health follow-up services after discharge.
Under the direction of the MH clinician, participate in, co-facilitate, or lead psycho-educational, skill-development, anger-management, art, or other groups when appropriate.
Maintain timely clinical documentation in client files in the EHR system and comply with BestCare timelines and regulatory standards; complete documentation daily whenever possible and within 72 hours of service at the latest.
Complete billing and encounter documentation as part of the clinical role.
Help facilitate and coordinate services at the BestClub Adult Mental Health Consumer Center; may also provide case management to mental health clients who are not BestClub participants.
Participate in agency, state, regional, and other training relevant to the position.
Model appropriate counselor behavior for newer staff and help train and orient new staff to the program.
Model positive behavior and demonstrate compassion while helping clients engage in mental health treatment services.
Perform other related duties as assigned.