Case Manager-Parkside location

Unity Health Care. • Washington, DC

4d • $25 - $28

About The Position

Unity Health Care seeks a Case Manager to support individuals and families with complex social, medical, and behavioral health needs. Under the supervision of the Senior Director of Social Services, the Case Manager addresses social determinants of health, improves access to care, strengthens social functioning, and supports clients’ overall quality of life.

Using a person-centered, strengths-based approach, the Case Manager develops individualized case plans, connects clients with community resources, advocates for their needs, and coordinates services with interdisciplinary healthcare teams. The role serves vulnerable and at-risk populations and requires compassion, cultural responsiveness, organization, and experience supporting clients with complex needs. Clinical supervision is available for eligible employees pursuing licensure as an LGSW, LICSW, LGPC, or LPC.

Requirements

• For the bachelor’s degree qualification path: Bachelor’s degree in Social Work, Psychology, or a related Human Services field.
• For the bachelor’s degree qualification path: At least three years of experience working in a community health or social services agency; internship experience may be considered.
• For the bachelor’s degree qualification path: Previous case management experience is required.
• Experience working with vulnerable and at-risk populations.
• Knowledge of social services and community resources in the District of Columbia.
• Familiarity with homelessness, housing assistance, and related support services.
• Strong written and verbal communication, interpersonal, and active listening skills.
• Ability to conduct effective client interviews, assess needs, and document observations accurately.
• Strong negotiation, advocacy, problem-solving, and organizational skills.
• Ability to manage a caseload, prioritize responsibilities, and meet documentation deadlines.
• Ability to collaborate effectively with interdisciplinary teams and community service providers.
• Knowledge of human behavior and experience supporting clients with complex needs.
• Proficiency in electronic health records and Microsoft Office 365 applications, including Word, Excel, PowerPoint, and Teams.

Nice To Haves

• For the master’s degree qualification path: Master’s degree in Social Work, Psychology, or a related Human Services field preferred.
• For the master’s degree qualification path: At least two years of experience working in a community health or social services agency; internship experience may be considered.
• For the master’s degree qualification path: Experience working with vulnerable and at-risk populations preferred.
• Outreach experience and knowledge of community resources are preferred.

Responsibilities

• Conduct outreach to educate clients about available social services and encourage engagement in medical care and case management.
• Build trusting relationships with clients using person-centered, strengths-based approaches and motivational interviewing techniques.
• Assess client needs related to housing instability, homelessness, substance use, HIV/AIDS, mental health, domestic violence, pregnancy, family challenges, and other social concerns.
• Develop and maintain individualized case plans that address identified needs and barriers to care.
• Assist clients with social needs that affect their health, well-being, and ability to access healthcare services.
• Provide advocacy, referrals, and connections to community resources, support networks, housing services, and health insurance enrollment programs.
• Conduct regular follow-ups to ensure clients successfully access and use recommended community resources and internal services.
• Support clients in following medical and behavioral health treatment plans.
• Apply crisis intervention skills when necessary and help resolve challenging client situations.
• Collaborate with interdisciplinary healthcare teams to coordinate services, communicate client needs, and develop solutions.
• Maintain accurate and timely documentation of client encounters, progress notes, and other required records in electronic health record systems.
• Assess eligibility for insurance coverage and other social service benefits and assist clients with applications as needed.
• Provide supportive counseling and psychoeducational groups, as appropriate, under the supervision of designated Social Services leadership.
• Maintain professional boundaries and confidentiality while demonstrating respect for clients’ cultural backgrounds, values, and individual circumstances.
• Participate in supervision, professional development, departmental meetings, health center activities, and agency events.
• Perform other duties as assigned.

Benefits

• Clinical supervision is available for eligible employees pursuing licensure as an LGSW, LICSW, LGPC, or LPC.
• Ongoing supervision and professional development opportunities.
• Collaborative team environment working with healthcare professionals and community partners.

What This Job Offers

• Job Type: Full-time