Case Manager

The Associated and its Agencies•Baltimore, MD

75d•$55,000 - $59,000•Hybrid

About The Position

Jewish Community Services (JCS) is seeking a compassionate, organized, and client-focused Case Manager to provide direct case management services to individuals and families seeking support and resources. This full-time position focuses on building meaningful relationships, advocating for clients, coordinating services, and helping individuals achieve greater independence and economic stability. The position operates in a hybrid work environment. The Case Manager assesses client needs, develops service plans, connects clients with community resources, monitors progress, and supports successful outcomes. The role also includes maintaining accurate documentation, contributing to program and agency initiatives, and keeping informed about developments and requirements in the human services field.

Requirements

Bachelor's degree in Social Work, Human Services, Psychology, Counseling, or a related field required.
Knowledge of community resources and the ability to connect clients with appropriate supports and services.
Experience conducting assessments, developing service plans, and maintaining client documentation.
Strong interpersonal, written, verbal, and organizational skills.
Ability to work independently, exercise sound judgment, and manage multiple priorities.
Proficiency with Microsoft Office and electronic documentation systems.
Employment is contingent upon successful completion and receipt of acceptable results of criminal background clearances, drug test, and degree and/or license verification.
If the position requires driving, a valid driver’s license, motor vehicle clearance, and proof of auto insurance are required at time of employment and must be maintained throughout employment.

Nice To Haves

Master's degree preferred.
Two or more years of case management or related human services experience preferred.
Understanding of financial assistance programs and budgeting resources preferred.
Familiarity with and sensitivity to Jewish traditions, culture, and values is a plus.

Responsibilities

Provide individualized case management services in accordance with agency and grant requirements.
Conduct client assessments and develop individualized service and review plans.
Establish and maintain advocacy relationships with clients.
Monitor client progress, evaluate outcomes, and determine when goals have been achieved.
Promote, support, and encourage client independence and self-sufficiency.
Coordinate services and collaborate with community organizations and service providers.
Research and identify available resources to address client and community needs.
Make appropriate referrals and support clients through the referral process.
Maintain accurate, timely, and complete documentation in accordance with agency policies and funding requirements.
Participate in Total Performance Management (TPM) activities, including quality improvement, customer satisfaction, service outcomes, efficiency, and risk management initiatives.
Contribute to program development, agency events, and new service initiatives.
Stay informed about developments, best practices, and regulatory requirements within the human services field.
Participate in meetings, planning discussions, and special projects as needed.