Case Manager - Metro Villas 1 (5814)

PATH (People Assisting the Homeless)•Los Angeles, CA

4d•$23 - $28•Onsite

About The Position

PATH is seeking a Case Manager for its Supportive Housing Services Department at the Metro Villas site in Los Angeles. The role supports people experiencing homelessness through individualized case management and a “whatever it takes” approach, helping clients access and maintain healthcare, social services, interpersonal support, and coordinated entry resources. The Case Manager helps each participant develop a plan addressing strengths, barriers, health needs, income, and housing, and assists with steps such as scheduling appointments and applying for public benefits. The position focuses on housing and health outcomes and supports clients across phases of homelessness, from street outreach and interim or transitional housing through permanent housing. The role is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m., and requires driving. Work is performed in California; PATH does not offer fully remote positions. Worksite arrangements depend on the role’s responsibilities and operational requirements. Candidates must be employment-eligible in the United States and must have, or be willing and able to obtain, CPR/First Aid training. Hiring is contingent on completing a tuberculosis test, background screening, and drug test. Driving requirements include reliable transportation, a valid driver’s license, proof of insurance and ownership for personal vehicles used for work, and qualification for PATH’s insurance coverage. Applicants must not currently receive PATH services or have received them within the previous two years.

Requirements

All levels of education and experience are welcome.
Have employment eligibility verification and authorization to work for any employer in the United States; PATH is unable to sponsor or take over sponsorship of an employment visa.
Have or be willing and able to obtain CPR/First Aid training.
Successfully complete a tuberculosis test, background screening, and drug test as a condition of hire.
Have reliable transportation and a valid driver’s license.
Provide proof of insurance and ownership for personal vehicles used during work duties and qualify for PATH’s insurance coverage.
Demonstrate analytical skills and attention to detail, collaboration and teamwork, clear verbal and written communication, creativity and initiative, critical thinking and problem-solving, and ethical conduct and professional boundaries.
Submit a resume with the application.

Nice To Haves

Two years of experience in healthcare, case management, homeless services, working with vulnerable populations, or a related field.

Responsibilities

Conduct intake and individualized needs assessments and collaborate with participants to develop Individualized Service Plans addressing housing, income, and personal goals, including medical, mental health, substance use, financial, vocational, and social-support needs.
Provide referrals, linkages, information, and support to help participants achieve their service-plan goals.
Complete program-specific assessments, such as VI-SPDAT.
Assess strengths and challenges related to short- and long-term goals and conduct a 90-day review with each participant after initial intake.
Maintain required documentation, complete case-file notes promptly, and keep participant files complete, accurate, and current.
Maintain the confidentiality of participant files in accordance with HIPAA and applicable guidelines.
Develop therapeutic and/or professional relationships with clients and systems or partners to support engagement and retention in housing goals.
Provide crisis intervention and risk assessment focused on safety, independent problem-solving, effective coping, and clients’ ability to manage and coordinate their care, including support for individuals with chronic trauma.
Use motivational interviewing and trauma-informed care in service delivery.
Maintain current knowledge of community resources and use them to provide comprehensive wraparound services to clients.