Case Manager

LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY•Sarasota, FL

45d

About The Position

The Case Manager identifies clients’ needs by assessing their situations and the availability of resources. The role coordinates services by interviewing clients, assessing their needs and goals, helping with applications, connecting them with services to meet basic needs, and arranging appropriate transportation. The Case Manager explains program requirements and options, monitors service delivery, provides crisis referrals, maintains accurate and confidential records, follows applicable legal requirements, maintains professional boundaries, and fosters cooperation across departments. The role embraces Lightshare’s mission, vision, and five pillars: Compassion, Acceptance, Respect, Empowerment, and Stewardship.

Requirements

High school diploma or equivalent, with counseling experience and/or college coursework in psychology or a related field.
Basic knowledge of substance abuse treatment.
Working knowledge of community resources.
Advocacy skills.
Strong people skills to provide excellent internal and external customer service.

Responsibilities

Interview clients, assess their needs and goals, help them complete applications, connect them with services to meet basic human needs, and arrange appropriate transportation.
Explain program requirements, options, interpretations, and determinations to clients.
Monitor service delivery through follow-up interviews with clients and/or providers.
Provide emergency and crisis intervention services by referring clients to appropriate programs.
Document clients’ situations and actions, maintain client records, and accurately complete required paperwork.
Study existing and new federal, state, and local legislation and inform management of needed actions.
Protect confidential information by following established policies and procedures and maintaining professional boundaries with clients.
Foster a spirit of cooperation to maintain inter- and intradepartmental workflow.