Case Manager - Carson

Counseling and Research Associates•Carson, CA

About The Position

The Case Manager provides person-centered, recovery- and resiliency-oriented case management, rehabilitation, outreach, care coordination, and resource linkage to clients and families across Agency programs. Services may be delivered in clinic, home, school, community, telehealth, and other approved settings based on client need, preference, level of care, and program requirements. The Case Manager may be assigned to Adult Outpatient Care Services, Child and Youth Wellbeing Services, Full-Service Partnership, or other Agency programs according to operational and client needs. The employee must meet the assigned program’s applicable caseload, service-frequency, field-based service, outreach and engagement, documentation, training, certification, level-of-care, fidelity, and after-hours expectations. When assigned to Adult FSP-ICM, the Case Manager participates in intensive outreach and engagement, needs assessment, treatment planning, resource coordination, crisis intervention, skill development, housing and recovery services, and coordination of medical, social, employment, educational, and other supports. The Case Manager may serve as the Primary Care Coordinator and performs duties under applicable program and LACDMH requirements. In Child and Youth Wellbeing Services, the Case Manager provides developmentally appropriate, field-capable services consistent with the client’s level of care, care plan, applicable CANS or LOCUS requirements, and Child and Family Team process. In FSP-HFW, the Case Manager functions as a member of the clinical team and participates in outreach, assessment, planning, coordination, crisis intervention, skill development, housing and recovery-oriented services, and Child and Family Team activities in accordance with applicable standards and requirements. The work environment is primarily an office, clinical, and remote or hybrid setting, and may include community-based locations when required by operational needs. The position may involve contact with people experiencing significant behavioral health symptoms, psychiatric crises, or acute emotional distress. Work schedules and in-office attendance are based on agency policy, department requirements, and operational needs. Driving is an essential function.

Requirements

Bachelor’s degree in psychology, Social Work, Child Development, Human Services, Sociology, Counseling, or a related field preferred; equivalent relevant education and experience may be considered when permitted by contract and program requirements.
Valid California Driver’s License, proof of automobile insurance, and good driving record; driving is an essential function of the position.
Meet the applicable requirements of the assigned program, including caseload, service-frequency, field-based service, outreach and engagement, documentation, training, certification, level-of-care, fidelity, and after-hours expectations.
Complete required orientation, supervision, continuing education, and assignment-specific training or certification, including HFW or FSP-ICM requirements when applicable.

Nice To Haves

Bachelor’s degree in psychology, Social Work, Child Development, Human Services, Sociology, Counseling, or a related field is preferred.

Responsibilities

Maintain an assigned caseload and provide individualized case management based on client strengths, needs, acuity, goals, and level of care.
Coordinate behavioral health, medical, substance use, housing, benefits, education, employment, legal, and community support; serve as Primary Care Coordinator when required by the assigned program.
Conduct persistent, culturally and linguistically responsive outreach, engagement, re-engagement, and warm handoffs, following applicable referral, enrollment, transfer, and disenrollment timelines and requirements.
Collaborate with clients, families or caregivers when applicable, and the treatment team to identify behavioral health, functional, housing, substance use, physical health, safety, benefits, educational, employment, and natural-support needs.
Contribute to person-centered care planning and support CANS, LOCUS, Child and Family Team, and other required level-of-care processes as applicable.
Provide rehabilitation and skill-building interventions within scope to strengthen coping, daily living, communication, self-advocacy, community functioning, recovery, and resiliency.
For High Fidelity Wraparound assignments, participate in services consistent with the individualized plan of care, Child and Family Team process, and applicable fidelity standards.
Assist clients with housing, benefits, basic needs, transportation, identification documents, and community-resource linkage; support housing assessment, planning, retention, landlord communication, Coordinated Entry, and Managed Care Plan/community support when required.
Use recovery-oriented, trauma-informed, and harm-reduction approaches to support clients with co-occurring mental health and substance use needs; provide screening support, education, and linkage within scope, including SUD treatment or medication-assisted treatment when indicated.
Coordinate access to psychiatric, primary care, and medication services without performing duties outside scope.
Provide crisis prevention, de-escalation, stabilization, coordination, and follow-up within training and scope; communicate changes in risk, obtain higher-level clinical or emergency support when needed, and follow mandated reporting, incident reporting, and safety procedures.
Provide field-capable services in approved settings based on client preference, clinical determination, and program requirements, meeting applicable service-frequency, face-to-face, field-based, caseload, and scheduling expectations.
Participate in treatment planning, supervision, case consultation, staff meetings, Child and Family Team meetings when applicable, and care transitions.
Coordinate with multidisciplinary team members, schools, child welfare, justice partners, hospitals, Managed Care Plans, housing providers, county partners, and other authorized providers.
Complete accurate and timely documentation of services, outreach, care coordination, referrals, progress, and incidents; meet applicable productivity, outcome, data-reporting, quality assurance, audit, and program-monitoring requirements.
Follow required training, certification, fidelity, and data-collection standards when providing an evidence-based practice.
Maintain confidentiality and professional boundaries and comply with HIPAA, Medi-Cal/SMHS, LACDMH, ethical, and Agency requirements.
Complete required orientation, supervision, continuing education, and assignment-specific training or certification, including HFW or FSP-ICM requirements when applicable.
Maintain a safe workplace, follow Agency and OSHA safety requirements, promptly report hazards, injuries, or incidents, and perform other duties consistent with the position’s scope and responsibilities as assigned.
Meet the requirements of the assigned program, including applicable caseload, service-frequency, field-based service, outreach and engagement, documentation, training, certification, level-of-care, fidelity, and after-hours expectations.