Case Manager - FT

Summit BHC•Harlingen, TX

5d•Onsite

About The Position

The Case Manager supports the clinical services department by providing case management to the facility’s different units. The role is responsible for discharge resource connections, aftercare planning, and patient placement based on individual needs and the treatment team’s direction. The Case Manager maintains routine contact with referral sources and providers, maintains a resource file, and participates in quality care monitoring. The position works with patients, families or significant others, the clinical team, health care providers, and community resources to coordinate services and support continuity of care. It is an onsite, individual-contributor position at the facility in Harlingen, Texas.

Requirements

CPR certification is required; training is available upon hire and offered by the facility.
De-escalation and restraint certification is required; training is available upon hire and offered by the facility.

Nice To Haves

Bachelor’s degree in a behavioral health area, marketing, business administration, or a related field preferred.
One or more years of previous related behavioral health experience preferred.
Previous case management experience preferred.
First aid may be required based on state or facility requirements.

Responsibilities

Participate in developing the service plan and implement services and activities consistent with the patient’s individualized service plan and the Case Manager’s scope of practice.
Work with patients and their families or significant others to develop effective aftercare plans, explaining available options and their advantages and disadvantages to the treatment team.
Maintain comprehensive clinical records, documenting assessments, services, care coordination, and discharge planning; coordinate releases and fax records to providers.
Coordinate referrals and connections to psychiatric, therapy, community-based, employment, housing, and other placement services for patients with mental illness and/or substance use needs.
Collaborate with the clinical team, patients, families, health care providers, and community resources to implement services prescribed in the individualized service plan.
Ensure appropriate referrals are made and coordinated with contracted network providers or community resources.
Coordinate referrals or complete screening and assessment for financial entitlements, and complete AHCCCS applications for qualifying patients on the caseload.
Begin discharge planning at admission and obtain input from providers and supports.
Develop and implement transition, discharge, and aftercare plans before behavioral health services are discontinued.
Contact referral sources and other treatment providers within designated time frames and document the contacts.
Arrange community resources and provide documentation needed to facilitate discharge and continuity of care.
Use appropriate crisis intervention techniques as needed.
Communicate relevant patient information to the treatment team and participate in discussion and evaluation of patient goals, objectives, and motivations.
Schedule aftercare appointments with primary care providers, psychiatrists, next-level therapy programs, and living arrangements.