Case Manager - Mental Health and Substance Use Disorder
About The Position
POWER is a mission-driven nonprofit providing trauma-informed treatment and recovery support for women with substance use and co-occurring disorders. The Mental Health and Substance Use Disorder Case Manager helps clients navigate behavioral health and recovery needs through coordinated care, discharge planning, and outcomes-focused case management. The role supports stability, improved health outcomes, reduced avoidable hospitalizations, and long-term recovery by connecting clients with services and supports across the continuum of care. The Case Manager conducts assessments, develops and monitors individualized plans, coordinates care across treatment settings and community providers, and tracks clinical, recovery, and functional outcomes. The position leads transitions from higher levels of care, supports client engagement and education, addresses barriers to care, and collaborates with utilization management and interdisciplinary teams. It also requires timely, accurate documentation and compliance with organizational, regulatory, payer, HIPAA, and substance use confidentiality requirements. This is primarily an onsite position, with local fieldwork and community-based visits that may be required. Occasional evening hours may be needed based on client and program needs. The role includes travel within the community, use of computers and electronic health and case management systems, management of multiple priorities, and appropriate response to crisis situations.
Requirements
- Associate or bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field preferred, or applicable experience in lieu of a degree.
- At least 2 years of experience in case management, preferably in a behavioral health or substance use treatment environment.
- Strong knowledge of mental health disorders, substance use disorders, and co-occurring conditions.
- Experience with care planning, discharge planning, and transitions of care.
- Ability to interpret clinical information and apply it to individualized care planning.
- Strong organizational, communication, and problem-solving skills.
- Act 73, 33, and 34 clearances are required for all POWER roles.
- Ability to manage complex and high-risk client situations.
Nice To Haves
- Experience working in managed care, health plans, integrated care, or behavioral health settings.
- Knowledge of ASAM Criteria, DSM-5, and evidence-based substance use treatment models, including MAT/MOUD.
- Case Management Certification (CCM) or a similar credential.
- Familiarity with community resources, recovery support systems, and social service networks.
- Experience with quality improvement initiatives and outcomes measurement.
Responsibilities
- Conduct comprehensive psychosocial and needs assessments for individuals with mental health and/or substance use disorders.
- Develop, implement, and monitor individualized case management plans focused on clinical outcomes and recovery goals.
- Coordinate care across inpatient, outpatient, MOUD/MAUD programs, and community-based providers.
- Collaborate with interdisciplinary teams to align treatment plans and care interventions.
- Monitor client progress and adjust care plans as needs and circumstances change.
- Track and evaluate progress toward clinical, recovery, and functional outcomes.
- Use data and evidence-based practices to guide interventions and care decisions.
- Identify treatment gaps and implement corrective actions to improve outcomes.
- Support behavioral health and substance use quality improvement initiatives.
- Promote recovery-oriented and person-centered care.
- Lead discharge planning for clients transitioning from inpatient or higher levels of care.
- Coordinate access to step-down services, outpatient appointments, peer support, and community resources.
- Arrange post-discharge appointments and support services to reduce readmission and return-to-use risk.
- Conduct follow-up outreach to support adherence to discharge and recovery plans.
- Facilitate continuity of care across treatment settings.
- Engage clients using motivational interviewing and recovery-oriented practices.
- Educate clients and families about treatment options, recovery supports, and return-to-use prevention strategies.
- Identify and address barriers to care, including transportation, housing, financial, and access-related challenges.
- Connect clients with community resources and social service supports.
- Build therapeutic relationships that encourage engagement and positive outcomes.
- Collaborate with utilization management teams on appropriate level-of-care determinations.
- Participate in case reviews and multidisciplinary discussions.
- Support medical necessity reviews and continuity-of-care planning.
- Assist with coordination of authorizations and service transitions as applicable.
- Maintain accurate, timely, and compliant case documentation.
- Adhere to organizational, regulatory, and payer requirements.
- Protect client confidentiality in accordance with HIPAA and applicable substance use disorder confidentiality regulations.
- Complete required assessments, reports, and documentation within established timeframes.
Benefits
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with generous employer match.
- Professional development and training opportunities.
- Life insurance and long-term disability coverage.
- Tuition reimbursement.
- Comprehensive onboarding and training.
- Opportunities for professional growth and advancement.
- Access to a staff meditation room and art room.
- Free coffee.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
