Substance Use Disorder (SUDS) Case Manager

Kaniksu Community Health • Sandpoint, ID

7d

About The Position

Kaniksu Community Health is seeking a compassionate Substance Use Disorder (SUDS) Case Manager to support individuals experiencing substance use disorders and strengthen connections between patients, healthcare services, and community resources. As a member of the Patient Centered Medical Home (PCMH) team, the Case Manager helps patients overcome barriers to care and work toward healthier lives. The position is under the direction of the KCH Director of Behavioral Health and Behavioral Health Providers. Services are community-based and may be provided via telehealth or in person.

The Case Manager provides triage, crisis support, and care coordination; participates as a treatment team member; maintains electronic client files, screenings, and encounter notes; and makes referrals, including CPS referrals when necessary. The role requires confidentiality, ethical and respectful professional conduct, compliance with organizational policies and procedures, attendance at required meetings, and regular, predictable attendance. The Case Manager also works effectively with people from diverse ethnic and cultural backgrounds and treats patients with dignity and respect.

Requirements

• Bachelor's degree in Social Work (BSW) from an accredited college or university.
• Meet the qualifications to obtain licensure as a bachelor-level social worker in Idaho (LBSW).
• Knowledge of community resources and ability to develop and maintain effective community partnerships.
• Knowledge of social work principles, practices, and ethical standards.
• Ability to assess patient needs and coordinate appropriate services and referrals.
• Strong communication, interpersonal, and organizational skills.
• Ability to work collaboratively on an interdisciplinary treatment team.
• Ability to maintain accurate and timely electronic client records.
• Computer skills to maintain client charts and communicate effectively within the organization.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Ability to work effectively with individuals experiencing substance use disorders and complex social or behavioral health needs.
• Pass the Idaho Department of Health and Welfare Criminal History Unit enhanced background check.

Nice To Haves

• Experience working in mental health, substance use disorder services, or a related human services field.
• Working knowledge of administrative procedures within a federally funded community health center.

Responsibilities

• Provide triage support for individuals with substance use disorders who need supportive health or social services.
• Work as a member of the treatment team.
• Provide crisis response and support when needed.
• Maintain electronic client files, including mental health screenings and encounter notes.
• Coordinate identified care needs with appropriate supportive services.
• Provide community-based services via telehealth or in person.
• Protect client rights by complying with confidentiality requirements.
• Communicate with treatment team members.
• Make Child Protection Services (CPS) referrals when necessary.
• Adhere to the applicable Professional Code of Ethics.
• Provide services professionally and respectfully.
• Follow Kaniksu Community Health policies and procedures.
• Attend staff, Behavioral Health, and other necessary meetings.
• Maintain regular and predictable attendance.
• Relate effectively to people from diverse ethnic and cultural backgrounds and treat patients with empathy, dignity, and respect.

Benefits

• Medical, dental, vision, and life insurance.
• Education assistance and guided career pathways.
• 4% 401(k) employer match.
• In-house medical, dental, or behavioral health services.
• Year-round, affordable on-site childcare at KCH Kid’s Club.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level