Case Manager ORR

Upbring•Corpus Christi, TX

13d

About The Position

The Office of Refugee Resettlement (ORR) Case Manager provides quality social services individually and in groups to clients and their families to accomplish program objectives and agency goals. The role follows agency policies and procedures, licensing standards, and applicable federal, state, Commission on Accreditation of Rehabilitation Facilities (CARF), and local regulatory requirements. The Case Manager coordinates services and case management for unaccompanied children, maintains accurate case records, communicates with sponsors and families, and collaborates with internal and external stakeholders. The position may require travel up to 10%.

Requirements

Bachelor’s degree in Social Work, Counseling, Psychology, Social Services, or a closely related field.
One year of previous case management experience, or, for current Upbring employees, one year of previous child welfare experience.
Bilingual in English and Spanish, based on the service area and service population.
Must be at least 21 years old per licensing requirements.
Strong working knowledge of motivational interviewing and ability to establish rapport, trust, and boundaries with children, parents, and families.
Ability to apply compassion and empathy while dealing with stressful and difficult situations.
Ability to work independently and collaboratively within a group.
Excellent verbal and writing skills, including the ability to write detailed, concise, grammatically correct communications and provide instructions verbally and in writing.
Strong organizational and time management skills, including the ability to manage a heavy caseload and meet deadlines.
Proficiency in Microsoft Word, Excel, and Outlook.

Nice To Haves

Master’s degree in Social Work, Counseling, Psychology, Social Services, or a closely related field.
Experience working with child welfare, disadvantaged populations, or ORR.
LMSW, LPC, LCSW, or LMFT.

Responsibilities

Review complete family reunification packets for accuracy.
Comply with HIPAA requirements.
Complete the Release Request, Case Review, and Discharge Notification Form and submit it to ORR with a copy of the Family Reunification Packet.
Ensure unaccompanied children receive Change of Address and Change of Venue forms, instructions for completing and submitting them to the appropriate entities, and appropriate phone numbers for follow-up.
Input and maintain accurate case file information in the ORR Portal.
Work with the lead case manager, co-lead case manager, and other service providers to ensure unaccompanied children receive quality care and case management services and that program services meet established goals and objectives.
Assist with the safe physical evacuation of unaccompanied children during emergencies or natural disasters, such as hurricanes.
Maintain contact with sponsors and families in the home country regarding children’s progress and needs, and complete weekly documentation on all cases.
Collaborate with internal and external stakeholders, including the Department of Homeland Security, Immigration and Customs Enforcement, legal service providers, consulates, and child advocates.