Compliance File Clerk ORR

Upbring•Corpus Christi, TX

About The Position

The Compliance/File Clerk is responsible for filing and auditing unaccompanied children case files and entering and maintaining information and data in information systems. The role maintains well-organized files according to program filing and record-keeping standards, Office of Refugee and Resettlement (ORR) standards, agency and licensing standards, and other federal, state, CARF, and local regulatory requirements. The position also performs administrative and clerical duties, supports internal file audits, and helps ensure case files are complete and compliant.

Requirements

High school diploma, GED, or equivalent.
Must be at least 21 years old per licensing requirements.
One year of clerical or administrative experience.
Ability to work in a fast-paced environment and maintain professionalism.
Self-starter who can take initiative and work with limited supervision as well as in a team environment.
Strong organizational and time-management skills.
Proficient in Microsoft Word, Excel, and Outlook.
Bilingual in English and Spanish, based on the service population and service area.

Nice To Haves

Two years of previous clerical or administrative experience.
Prior compliance and/or internal company audit experience, such as in a quality assurance role.

Responsibilities

Update, file, store, and locate files, records, and reports, including making copies of information from unaccompanied children files as requested.
Regularly audit files for correct placement, legibility, and compliance with program standards, ORR regulations, and other federal, state, CARF, and local regulatory requirements.
Maintain the confidentiality of information documented in files and adhere to HIPAA regulations.
Perform administrative and clerical duties such as scanning, faxing, copying, printing, and scheduling meetings and appointments as requested.
Answer multiple phone lines and direct calls to the appropriate department when needed.
Participate in preparing and internally auditing unaccompanied children case files; ensure files are complete and meet applicable requirements, report discrepancies or deficiencies to management in a timely manner, and suggest improvements to documentation or auditing.
Notify respective departments of deficiencies in audited case files.
Participate in the safe and orderly evacuation of youth and staff during emergency drills and mandated disasters.
Maintain professional behavior and a positive attitude with internal and external clients, consistent with agency policies and practices.
Perform other duties and projects as assigned.