Case Manager

Help USA • The Bronx, NY

4d

About The Position

The Case Manager works in a Homebase program established by New York City’s Department of Homeless Services to help individuals and families who are homeless or at imminent risk of homelessness develop plans for long-term housing stability. Homebase services include help navigating eviction proceedings, financial and money-management counseling, assistance obtaining public benefits, short-term financial assistance, and relocation support when needed.

The role provides case management, crisis intervention, and advocacy to clients facing housing crises and at risk of entering or re-entering shelter. The Case Manager works to resolve housing crises and address clients’ immediate contributing needs. The position is with Homebase Service Area 2 at 815 Burke Avenue, Bronx, NY 10467.

Requirements

• Bachelor’s degree in social work or a related field, or equivalent experience and skills.
• Knowledge of relevant state and county regulations.
• Strong verbal, written, and negotiation skills.
• Strong organizational and documentation skills.
• Ability to take initiative, be dependable and resourceful, and pay close attention to detail.
• Ability to manage multiple tasks successfully and promptly in a fast-paced, demanding environment.
• Computer literacy, specifically with Microsoft applications.
• Able to provide evening and weekend coverage as needed.

Nice To Haves

• A minimum of two years’ experience in case management, assessment, counseling, and crisis intervention.
• Experience with and knowledge of NYC/NYS housing subsidies.
• Knowledge of the family systems approach to practice.
• Knowledge of team concepts.
• Valid U.S. driver’s license.

Responsibilities

• Complete initial intake interviews with new clients and conduct thorough needs assessments to determine program eligibility.
• Work with clients to establish service plans that lead to crisis resolution and self-sufficiency.
• Provide referrals for employment, training, vocational training, and education.
• Advocate for and assist clients with the service delivery system to ensure receipt of entitlements and housing stabilization.
• Coordinate with the Housing Court Liaison and Housing Specialist to provide court advocacy and relocation services as needed.
• Prepare thorough, accurate, and complete program financial assistance requests as needed to help resolve clients’ housing crises.
• Participate in program outreach and make presentations to community-based organizations to increase program enrollments.

What This Job Offers

• Job Type: Full-time