Case Manager

WESTCARE INC • Hagåtña, GU

4d • $15 - $17 • Onsite

About The Position

The Case Manager provides case management services to clients enrolled in Sanctuary programs or residing in shelter facilities. Responsibilities include coordinating client cases, placement and evaluation, supportive processing, individualized program planning, advocacy and interagency coordination, and crisis intervention. The role ensures residents receive comprehensive, consistent, and cohesive services and develops and implements each client’s Individual Service Plan (ISP), coordinating activities to achieve its goals within the client system. The Case Manager also contributes to program development and performs other duties as assigned by the Program Manager.

Work is primarily performed in an office or residential treatment setting, with some outdoor activities. The position requires transportation coordination and, when necessary, transporting clients to appointments and other destinations. The role includes 24-hour-per-day availability for crisis intervention for residential clients and consultation with staff on client-related issues.

Requirements

• High school diploma or equivalent and two years of college-level education are required.
• Excellent communication skills.
• Ability to exercise good judgment and discretion.
• Ability to work well in a team environment.
• Adherence to the highest standards of ethical conduct, especially confidentiality standards.
• Professional appearance and demeanor.
• Sensitivity to the populations served.
• Valid driver’s license and ability to obtain and maintain WestCare vehicle insurance.
• CPR certification and First Aid certification.
• Ability to perform essential duties with or without accommodation, including mobility and physical activity in office, residential, and outdoor environments; standing, walking on even and uneven surfaces, sitting for extended periods, bending, twisting, reaching, balancing, and occasional lifting and carrying up to 50 pounds.
• Ability to use computer and telephone systems, including eye-hand coordination and fine hand manipulation for typing, writing, and working with files.
• Ability to defend oneself and clients in physically abusive situations using approved physical de-escalation techniques.
• Ability to speak to impart information and convey detailed or important spoken instructions accurately, loudly, or quickly; ability to hear detailed information through oral communication; and visual clarity at close range and at a distance.
• Ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
• Ability to cooperate and exchange ideas, information, instructions, and opinions with clients, coworkers, managers, the public, and employees at all levels.
• Ability to work under stress and in emotionally charged settings and to use approved mental or verbal de-escalation techniques in mentally or verbally abusive situations.

Nice To Haves

• Graduation from an accredited four-year college with a degree in Addiction Counseling, Criminal Justice, Social Work, Psychology, or a related field is preferred.
• Two years of experience providing direct counseling services to people with alcohol and/or drug problems is preferred.
• Intake and assessment experience is preferred.
• Knowledge of the criminal justice system.

Responsibilities

• Work closely with the Program Manager to implement and reinforce the ISP approach using positive messages, home visits, communication, and problem-solving skills.
• Provide referrals for clients and families to appropriate services and community resources for outreach, education, and community services; evaluate client needs based on information from the referring party.
• Oversee and provide intake and program orientation for clients and family members, including assessment of functioning, intervention appropriateness, and development, implementation, and ongoing review of the client’s ISP.
• Identify presenting problems and long-term issues in client cases and continuously assess the dynamics of the client system as cases progress.
• Provide one-on-one supportive processing, facilitate weekly individual and family process groups, and provide other psycho-educational groups as needed.
• Provide aftercare services to clients who have left the program.
• Provide or be available for crisis intervention 24 hours per day for residential clients and be available to staff for consultation on client-related issues.
• Serve as an advocate and liaison for youth and families at court, school, and team meetings and with collateral agencies regarding programmatic issues.
• Complete administrative functions, ensure client documentation is completed, maintained, and submitted, make documents available for files, and report related issues to the Program Manager.
• Collect and compile statistical information, including RHYMIS, master data collection, program highlights, client suggestions, parent services, individual sessions, and outside agency information.
• Represent the organization on committees and task forces and conduct assigned community awareness activities promoting program services.
• Coordinate clients’ transportation needs with residential staff and transport clients to appointments and other destinations when necessary.
• Contribute to the development and enhancement of programs to better meet client needs.
• Embrace and embody WestCare Foundation’s mission, vision, guiding principles, clinical vision, and goals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree