Case Manager

RIVERSIDE RECOVERY OF TAMPA LLC•Tampa, FL

13d•$21 - $23•Onsite

About The Position

The Case Manager ensures clients’ discharge plans are appropriate, coordinated, and followed from admission through all levels of care and afterward. The role serves as a continuum-specific liaison and resource for alumni, fostering long-term relationships with the organization. Riverside Recovery of Tampa provides multidirectional discharge planning to support patients’ ongoing recovery and well-being. The Case Manager coordinates with clinical and medical teams, patients, and external providers; supports discharge and aftercare planning; connects clients with community resources; maintains documentation and client data systems; and upholds professional boundaries, ethics, and company policies. Other duties may be assigned, and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor of Arts or Bachelor of Science degree in Human Services, Healthcare, or a related field.
One year of experience as a discharge planner or in a related position, such as Case Manager.
Knowledge and use of EMR software, such as Kipu.
General knowledge and background in substance abuse or behavioral health.
Ability to develop rapport with patients, families, support systems, and external resources.
Good oral and written communication skills.

Responsibilities

Coordinate with the clinical team, medical team, and patients to identify needs following services at Riverside Recovery.
Coordinate admissions, intake, appointments, and follow-up services.
Develop ongoing relationships with external providers in various fields.
Facilitate groups as assigned and when deemed competent.
Document information in patient records.
Correspond with external entities.
Refer clients to local community health providers, such as psychiatrists, therapists, and primary care physicians.
Obtain medical records, Marchman Court documents, and FMLA/STD information.
Assist with each client’s discharge process and aftercare planning.
Update discharge documentation daily to meet Joint Commission and DCF requirements.
Attend daily billing, admission, and clinical team meetings.
Update the tracking spreadsheet daily.
Assist clients in obtaining resources needed to achieve case management goals.
Maintain client-related data systems, including case notes and complete discharge planning entries.
Maintain strict boundaries and professional ethics in the care of others.
Link clients to community resources and develop relationships throughout the community.
Develop a network of community resources relevant to the substance abuse and addiction treatment industry.
Follow ethical and professional standards in compliance with company policies.
Perform other duties as assigned.