Case Manager - Adult Outpatient, Connections

Family & Children's Services•Tulsa, OK

11d

About The Position

The Case Manager coordinates and provides safe, timely, effective, efficient, equitable, and client-centered care. The role manages a caseload and ensures clients receive services and support to promote health and well-being. Services may be delivered in clients’ homes, in the community, in a facility, in person, or through telehealth. This position serves adults diagnosed with severe mental illness and/or co-occurring disorders. The Case Manager assesses client needs, develops care plans, coordinates services, and advocates for clients’ rights and needs. Services may address income and benefits, insurance, housing, vocational or educational needs, transportation, food and clothing, activities of daily living, substance-use education and referrals, informal supports, leisure activities, crisis assessment and safety planning, and legal-service referrals. The role also provides individual or group education on topics such as money management, symptom education and reduction, interpersonal relationships, household maintenance, and smoking cessation. Service intensity ranges from monthly to weekly contact. The Case Manager meets clients according to their current symptoms and treatment preferences, completes required CCBHC data metrics, and performs duties outlined in the primary Case Manager core job description. The position is classified as safety-sensitive under the Oklahoma Medical Marijuana and Patient Protection Act and is subject to drug and alcohol testing, including random testing. A medical marijuana license does not exempt an employee from testing or the consequences of a positive result under the employer’s Drug Free Workplace Policy.

Requirements

Experience in mental health, criminal justice, or community-based social services is required.
Case Manager III: Bachelor’s degree in any field and six months of behavioral health experience.
Case Manager IV: Bachelor’s degree in a social science field.
Case Manager II: High school diploma or equivalent and 36 months of behavioral health experience, or 60 college credits in any field and 12 months of behavioral health experience.
ODMHSAS Case Manager II Certification, completed within 60 days of eligibility.
Valid driver’s license and satisfactory driving record.
Ability to adapt to changing priorities and unexpected situations.
Ability to establish and maintain professional relationships with clients, families, caregivers, colleagues, and community partners.
Ability to work independently with limited supervision and produce timely, accurate, and meaningful results.
Ability to cooperate effectively in multidisciplinary teamwork and share knowledge and resources.
Critical-thinking ability to assess information, evaluate resources, consider perspectives, and apply sound judgment.
Ability to manage multiple tasks and changing priorities in a fast-paced environment.
Self-discipline to initiate and prioritize work, manage time independently, and deliver client care with minimal direct oversight.
Subject to drug and alcohol testing, including random testing, due to the safety-sensitive job classification.

Responsibilities

Manage a caseload and coordinate and provide client-centered care.
Assess clients’ needs, develop care plans, coordinate services, and advocate for clients’ rights and needs.
Provide services addressing income and benefits, insurance, housing, vocational or educational needs, transportation, food and clothing, activities of daily living, substance-use education and referrals, informal supports, leisure activities, crisis assessment and safety planning, and legal-service referrals.
Educate clients individually or in groups on topics including money management, symptom education and reduction, interpersonal relationships, household maintenance, and smoking cessation.
Provide crisis intervention and management as needed.
Deliver services in person or through telehealth, at a frequency ranging from monthly to weekly, and in homes, communities, or facilities as appropriate.
Adapt services to clients’ current mental health symptoms and treatment preferences.
Gather and complete required CCBHC data metrics.
Perform duties and responsibilities outlined in the primary Case Manager core job description.
Travel to locations other than the primary office and/or transport clients using an agency or personal automobile.