Case Manager

Lutheran Community Services Northwest•Portland, OR

About The Position

Lutheran Community Services NW is a nonprofit organization serving communities throughout Washington, Oregon, and Idaho. The Case Manager joins the Family Services team and works directly with children, youth, parents, case managers at voluntary agencies, and public schools in Oregon communities with significant numbers of newly arrived refugee students, particularly Multnomah, Washington, and Clackamas counties. The role provides support to help clients achieve school success and contributes to the organization’s mission of partnering with individuals, families, and communities for health, justice, and hope.

Requirements

Strong cross-cultural communication skills and ability to build rapport and work effectively with teens from diverse backgrounds.
High computer literacy, including ability to enter and retrieve data using computer systems, applications, cell phone applications, and other office equipment.
Ability to work with team members and community partners from diverse backgrounds.
Ability to multitask and prioritize client and program needs while managing competing deadlines.
Basic mastery of Google Suite and Microsoft 365 applications, as well as case management software.
Ability to use a trauma-informed lens to navigate challenges, conflict, and barriers, demonstrating resilience, awareness, and self-regulation.
Ability to complete tasks in a moderately noisy environment.
Ability to move equipment or materials weighing up to 10 pounds.
Excellent English reading, writing, and speaking skills.
Successful completion of standard LCSNW criminal clearance, including national sex offender and motor vehicle records checks.
Valid Oregon driver’s license, clean driving record, and active auto insurance.

Nice To Haves

Experience working in child welfare, with immigrant and refugee populations, and/or with youth.

Responsibilities

Maintain case management for clients in accordance with state- and federally funded contracts.
Work with clients to develop strengths-based service plans that identify barriers to self-sufficiency and steps to overcome them, including liaising between clients, schools, and educational support services.
Provide school orientation to students and parents, connect students with afterschool activities and summer programs, and conduct outreach to school contacts about program services.
Track and monitor student grades and attendance through regular contact with families, teachers, and school counselors.
Provide or coordinate transportation for clients to required appointments, including arranging medical transportation or helping clients understand and access public transportation, and ensure language access at appointments.
Coordinate needed services through referrals to refugee service providers, including the Health Department, Employment Services, Social Security, DSHS, and ESL providers.
Ensure services are delivered in a linguistically and culturally appropriate manner, and provide education and advocacy when necessary.
Comply with relevant program and department requirements, including record-keeping and reporting requirements.
Model and encourage direct, professional communication among staff and help develop a positive staff support network.
Deliver client services with awareness and sensitivity to the cultural and socioeconomic characteristics of the populations served.

Benefits

37.5-hour work week.
Medical, dental, vision, and prescription benefits.
Employer-paid short- and long-term disability insurance.
Life insurance coverage at no cost to the employee.
Up to two weeks of vacation in the first year, based on hours worked.
Up to two weeks of sick leave, based on hours worked.
12 paid agency-recognized holidays.
Two floating holidays.
403(b) retirement plan with employer matching, subject to eligibility.
Employee Assistance Program access for employees and their families.
Potential eligibility for student loan forgiveness through the organization’s 501(c)(3) nonprofit status.